Payless Car Rental

Location :

• Anonymous

  26 March 2018

  According to the rental booking online, coverage is optional and there is only general information on deposit amounts. The highest deposit amount is listed for the liability only coverage, however the "optional" coverage listed is called collision coverage (its the one with the highest deposit). When I arrived at the rental office in San Jose (which is the location I listed obviously) I was informed that coverage is MANDATORY in that country and that the deposit for basic coverage is $3000! When I told the man that this is not what was listed online he told me that it was all very clear (as you can see from the screenshots of the booking it is not at all clear). I ended up having to pay the full coverage amount because I did not have a $3000 + rental price balance available on my card. All of a sudden my $85 rental was almost $450 with a $300 deposit. Then they had me sign all the papers before giving me the keys and when I went out the gas tank was not full, however when I went back to tell them they said that I signed the papers so there wasn't anything they could do When I returned the vehicle the man told me it would be $20 for gas, then handed me a receipt for $40 after running my card and insisted he said $40 in the first place and that there was no way for him to refund the money. At that point I was so fed up with them I just left. Not surprisingly the lady to my right was having the same issue with the gas and the ladies on my left were having the same issue with the insurance while the men behind the counter laughed and joked about it in spanish like no one could understand themOver all horrible experience and I will never go back and will make sure to tell anyone renting a car not to choose this horrible company. If i could give them 0 stars i would because that's what they deserve for their terrible service, dishonest booking info, and incredibly rude rental agents. Should have checked the BBB rating before renting, would have seen an F and gone elsewhere.

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• Anonymous

  19 March 2018

  People at the Office are very friendly, and are willing to help you to pay extra charges. Before you pay read the papers really good! Ask them what the extra prices mean.
  
  Its really a no go..👎👎👎👎

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• Anonymous

  30 June 2017

  Terrible service, I was over charged, The internet module I rented did not work but I was still charged for it. The deposit for insurance is ridiculous and the van I rented had bald tires which resulted in a blow out on the highway. I ended up changing the flat myself so my family and I could make the flight home on time. They did not offer any compensation for my troubles. This is definitely not a good place to rent from.

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• Anonymous

  20 May 2017

  El servicio de parte de los agentes puede ser más amigable al cliente.

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• Anonymous

  15 February 2017

  Don't go there unless you want to pay more than twice your booking price in hidden fees.
  My experience:
  - Book a car online 3 months before the date, for a price of 250 $USD
  - When arriving at the counter to pick up the car, they required to pay an additional 550 $USD for mandatory minimal insurance. I have my own insurance that covers car rentals but that didn't change a thing.
  
  Avoid at all cost.
  I declined the booking and I'm still fighting to get my initial money back.

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• Anonymous

  03 May 2016

  Desidero ringraziare la Signora Viviana Allon per avermi aiutato rispondendo a tutte le mie domande a proposito del noleggio che ho fatto con la vostra compagnia. Inoltre un ringraziamento particolare al Signor Roger Juarez Salina per aver svolto con la massima professionalità e simpatia tutte le pratiche relative al noleggio dell'auto, ed avermi inoltre aiutato con consigli e suggerimenti utili affinché il mio soggiorno in Costa Rica si svolgesse nel migliore dei modi. Uno dei vostri punti di forza rispetto la concorrenza, oltre il prezzo del noleggio, è la chiarezza del costo stesso che non nasconde altre spese. Sicuramente vi consiglieremo ai nostri conoscenti che faranno un viaggio in Costa Rica.
  Grazie
  Francesco Macedonio

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