About
Location :
Added by Jopie, at 14 December 2016
Opening Hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 7:00 PM
- Saturday 7:00 AM – 7:00 PM
- Sunday 7:00 AM – 7:00 PM
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17 Reviews
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05 June 2021
Make sure you understand insurance requirements. We rented a small SUV for 8 days via orbitz. Advertised cost about $96. At the location they took pictures of our driver license, passport and credit card, then they asked for an extra $400 for insurance. We declined a walked with our luggage to catch the bus Her dishonest business practice and not a good introduction to Costa Rica. Will try other rental companies tomorrow.
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01 March 2021
I have used Fox many times in Florida, this was the first time in Costa Rica.. I booked online 3 months ago for a great price of 90 for 7 days, when I got there the price was 300 because of mandatory insurance and had to put down a 2500.00 security deposit.. yes two thousand five hundred don't think I need to say anything else
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19 January 2021
5 stars! I read the good and bad reviews, I did my research as the good reviews suggest (and you should too), I called directly to Fox rent a car in Costa Rica, I asked for the price with all required insurance, then I called other rent a cars in Costa Rica, I got the best deal with Fox rent a car, I also called and got a letter from my credit card company for LDW insurance and I saved over $500 in a 3 week SUV rental, the help from Tiziana Sambucci over the phone and at the counter was amazing, the car I the best conditions it can be, odor free and really clean, also I did not have to pay for my wife as an additional driver as it is free, I will recommend Fox Rent A Car Costa Rica to anybody and will also suggest to do the research and I’m sure you will also write a good review!
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04 December 2020
I'm pretty sure I was part of a fraud scheme where they rented me a car that was covered in dents and scratches, flagged a $450 windshield scratch, wouldn't make the employee available to me that inspected the car, and wouldn't allow me a chance to talk to Manuel Torres, the office manager even though they were talking to him on the phone. So now I'm spending my time filing insurance claims for a car that shouldn't even be in operation while Manuel and team walk away with 450 of my dollars.
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08 March 2020
Had a great experience with Fox Rental in San Jose Costa Rica. The prices are unbeatable- truly even with the full insurance I saved myself over $200 vs any other company for a 2 week rental. The car I rented was excellent on fuel, had no issues even when driving in the insane high temperatures on dirt roads and in bad conditions. The manager and employees are kind and compassionate and handled a difficult situation with grace and went the extra mile to make me feel welcome and taken care of. I would definitely recommend if you’re looking for a good deal and experience to go with Fox Rental. Made my cross country trip to Costa Rica a very memorable experience. Thank you so much !
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26 April 2018
Terrible customer service. The last day of our trip before heading to the airport, we found our car had a flat tire. We called customer service and were told to change to the spare. We went to the get the spare and found it was completely shredded. We were highly upset as we traveled through the mountains and could have been left with no spare or a way to contact or friends or family. We now have upwards of $700, when we were told something would be done to compensate for the issue. Do not use Fox as they don't stand by their word and will charge your credit card mysteriously.
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20 April 2018
We rented the "deluxe" van for our party of 8. Upon arrival at SJO, we walked outside and - in the very busy area when all the taxi drivers & shuttles are, we found the Fox Rental rep & shuttle. No problem there. When making your reservation, provide them with your flight # and they will be there!
We were informed that the van was not available. Instead, they offered us 2 SUV's for the same price as the van (including insurance). Although disappointed that our party would have to travel in 2 vehicles, we felt that the offer was fair. The communication & customer service was good. We were shuttled to the off-site rental location. No, the shuttle was brand new, but it was perfectly adequate. We found the shuttle drivers and rep at the rental counter to be kind and courteous.
We received 2 all-wheel drive Kia's that were in excellent condition and drove without problem during our 9 day stay (pictures attached).
Do your research prior to coming! You will pay for insurance in Costa Rica for a rental vehicle. Don't blame the company!! We brought evidence of CDW insurance through our credit card, and Fox Rental DOES honor thatbut you need to bring evidence. We didn't use it because we chose to pay about $150 more to have full coverage on both vehicles.it just seemed worth it to us.
We would have paid much more to rent from the typical companies. We were happy with our rental.4 stars only because our vehicle types were changed.response / report this review -
13 April 2018
Wish there was a negative star! DO NOT RENT HERE. Booked through travelocity, bought collision insurance. They have no shuttle, had to call them to pick us up from airport in a crappy van, first sign that this was going to be a bad experience. Got there and was told I needed to pay liability insurance for $278 when I already paid insurance, ON TOP OF THAT THEY WANTED $2500 for deposit. Sorry but I didn’t come to CR to spend $2500 deposit on a car not even worth that. I immediately cancelled the reservation and rented from National which was WAY more professional. Also they are closed early in the morning if you have an early or late night flight, they told us we could drop it off at airport and had to leave money in car for parking! Avoid frustration on your trip, rent from a reputable company. You get what you pay for!
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15 January 2018
First time using this company and first time in Costa Rica. We had a good experience with Fox and will use them again next time we are in CR. We were picked up and dropped off at the airport at no extra charge, got a nice new model Hyundai Santa Fe. We purchased the full coverage insurance for peace of mind and glad we did. So many motorcyclists on the road and one almost careened into us They even gave us valuable tips for driving around the country. Would have given it 5 stars but husband said car smelled when air was turned on could have been musty smell due to the humidity. I didn't notice the smell at all. We both agreed car was nice and clean and ran great. We were there 7 days.
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30 December 2017
Was forced to pay 250$ insurance not being able to use cc insurance which was not mentioned before we arrived at their location in San jose. 2500$ security deposit. We did not receive the car that we had been assigned with our reservation, instead just received whatever car they had at the moment. Car had many small scratches and dings, none of which were on record by the company. We had to examine the entire car before leaving and have them write down where all of the dents and scratches were (so we wouldn't be charged repairs for them). Car was in bad condition and on the 4th day of our 2 week trip the car broke down. Was also given to us with an empty gas tank and one tire was not fully inflated. Do not recommend.
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07 December 2017
Scam
We made a reservation and it said I was gonna pay 17 Dollars, at the time of the arrival they said $115 forced me to pay the insurance. stating it was indicated in terms and conditions.
did not allow me to use my CC insurance.
horrible customer services too!!
that was in panama by the way!response / report this review -
24 October 2017
Thanks Fox They picked me up from the airport no issues. I got a great car had no issues. I’m glad I got the gps.
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23 September 2017
Rude customer service. Hidden charge of drop off. Did not notify of location close while making the reservation and forced to drop off at the airport for a $10 charge. Misinformed about having me cancel my insurance with Priceline. Bad condition car.
Overall an unpleasant experience.response / report this review -
10 September 2017
Don't rent from this place. I'm pretty sure they screwed us with the price of renting as we had accidentally reserved the car in San Jose CA and they charged us the daily rate in California rather than adjusting the rate to CR. We also got a flat tire 5 minutes after leaving here and they made us pay. Never showed us a damage report or the estimates they used to pay for the tire.
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26 April 2017
Extremely poorly maintained cars. Do not rent from here if your life matters. The clutch and the brakes were completely worn out.
Not to mention the car was filthy although it does not jeopardize safety.response / report this review -
07 March 2017
DO NOT RENT
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21 December 2016
I had a reservation on the 13th of December with Fox rental car. We got there at 9:30 and when we called for them to pick us up because they offered a free shuttle no one picked up the phone. The second day we were there I called them in the morning and they said they closed at 7 o clock. I went to pick up my car and spoke to Lazaro and he canceled my old reservation and jacked up the price on me 3 times from when I reserved! This office took advantage of my case because we were helpless in Costa Rica. I reserved the car for 8 days and after the 4th day and spoke to Lazaro to tell them I no longer need the car and said he had to "talk to the manager" about refunding. On the Internet it said Free cancelation but yet no refund was given to me. I had an extreme disappointed with this rental car agency. Book somewhere else!
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