Great service. Clean place with a beautiful beach view and several pools. Restaurants and a bar inside. The best casino on the jaco strip. Highly recommend!
HERE UNTIL THE WEEKEND..Forgot to mentionat check in Rooms were incorrect..had to go back downstairs to get the correct room even though we booked 2 months in advance..once in the correct room..it was dirty, run down andsmelled of heavy cigarette smoke eventhought this is a Non SMOKING ENVIRONMENT.again STAFF IS RUDE, RUDE, RUDE TO POCDO NOT STAY HERE POCzip lining was great..booked outside of what the resorts offersWAY OVERPRICED AT CROCS 'S CASINO& RESORTBEWARE POC.lastlyagain just because I'm afro american doesn't mean i don't understand and speak SpanishIDIOTSespecially at the parsley pepper! UNACCEPTABLE!!!
I loved every minute of my vacation here, the staff was amazing they even help me with Spanish! The casino gave me to feel like I was back home in the States great atmosphere, locals also make you feel at home. Amenities were great, rooms were clean well maintained with a nice view. Walk out back and your right on the beach, that's if you can pass up the amazing pool that sits just off of the main beach. Just a min or 2 walk away from the main shopping and eatery strip. I can't forget the crazy decor & 2 pet baby crocodiles that live in the display out by the pool. Great vacation destination!
Just got home from a great week in Jaco Beach, Costa Rice and Croc's Resort. The staff is excellent, very friendly and willing to go out of their way to make your stay enjoyable. The concierge staff was extremely helpful in booking various excursions and getting great rates. We rented a 2 bedroom condo and it had a beautiful ocean view. A well equipped kitchen and comfy beds. It even had a washer and dryer which made packing easy and light. We ate at the various restaurants and had great meals. The breakfast included option was well worth it, as we have not tasted fresh fruit like they had in months and there was an omelette bar or eggs to order option every day.
Nice resort beautiful beaches, breakfast buffet was good, nice casino and the room was good. Had a good stay there was surprised to find this resort in Costa Rica, definitely is a good place to visit!!!
We stayed at Tres Regalos next to Croc's and decided to visit the casino and coffee shop one night. Staff we're very friendly, had some speciality coffees and desserts which were very good. Played at the casino for a while. Casino was much like what you would find Niagara falls and Vegas, just smaller. Croc's is a very nice all inclusive hotel on Jaco Beach, very secure.
Room was clean, modern and well taken care off, hotel staff did a great job keeping on top of the linens. Pool was beautiful, though a little short on deck chairs. 30 second walk to the black sand beach, great surf.
staying at this establishment is fine if you want to stay at a beach resort that is more like attending a rave party then a resort unfortunately. they constantly play their music so load you cannot enjoy yourself at the pool restaurant or pool area, or even your room as it is so loud it overrides your own music, tv or conversations in your own room. While i like music, i don't really think it is appropriate to crank the music day and night, as it ruins the experience from the people that i talked to. Several fellow quests felt they needed to leave and go to other establishments to be able to enjoy a relaxing beach environment. TOO BAD, but you have to have someone who can be smarter than the volume control, or you drive your paying customers and clients away from the beautiful complex on the beach..
Worst hotel ever, no towels enough for 4 persons since we r 4.. every day during my staying there, had to call them repeatedly 3 to 5 times so they come finally after 2 hrs almost, breaakfast the same and the worst.. do not hesitate to choose a one star hotel instead.. u ll get the same service.. strongly unrecommended
Croc's Hotel & Casino is located in Jaco, one of the most developed beachfront areas in Costa Rica. It attracts a specific type of local and forgein guest given it is less than three hour drive from San Jose. While there is a large swimming pool, beach and large bar, the casino dominates the space and atmosphere. If you are looking to explore the area and Costa Rica, Croc's is not for you. However if you are after a self contained experience that will give you a small safe glimpse of local culture, this is the place for you. However be ready for a pretty standard experience that could be had in any other four star resort in a Spanish speaking country.
The bar area is dominated by sports screens either showing American football, baseball or English Premiership games. The cocktails are well prepared and while the service is extremely cordial the staff spend more time staring at their input screens than interacting with guests. It also seems that mistakes with the bill are common. It happened three times in the past of three hours. The food is of good quality and is dominated by standard food choices such as salads, burgers and steaks.
The restaurant which is used to serve breakfast is nicely appointed and sits about 60. The breakfast is buffet style and comes with a cost of $20 USD. While the quality of the food is good it is just average. It is probably an area that needs to be improved on to keep the four star rating.
The beach is not the prettiest but the waves and currents are mild. It is an expansive beach that extends for a few kilometers. The swimming pool is probably the feature of the Croc's offering over 50 sun loungers, two swimming areas and a energetic bar and general atmosphere. The bar at the swimming pool only opens at 10AM something to note for early birds.
We where allocated room 905 in the ninth floor which offered a nice mountain view. The room was what was expected for a four star resort. The room featured two large queen size beds, a bar area and fridge as well as a large bathroom with a nice shower. The amenities provided could be improved but where adequate. The cleaning staff were super efficient and friendly.
The gym, open between 6AM and 10PM was adequate, featuring the basic essentials including two tredmills, two climbers, a bench, basic set of free weights, less press machine, shoulder press machine and a cable unit. On the same floor as the gym (second floor) is a dance club and spa / saloon which I did not have a chance to visit or try.
Having stayed only two nights it was hard to identify patterns but what is clear is that Croc's biggest challenge is to provide a consistent experience to its guests. If you are after a self contained experience and resort, without expecting consistency, Croc's delivers that well and it earns the four stars.
Nice hotel with everything you would want within the property. Food is expensive, the jacuzzi's are not hot, but it's in a great location and the staff are really friendly and accommodating. Nice rooms too.
Great resort. Clean, safe and secure. A great place for the whole family.
Beautiful Resort! Great food and service! Plan to return
The staff and concierge were so nice. I had multiple problems of my own making, and they were gracious, efficient and always helpful. The food was out of this world and the facilities and entertainment phenomenal.
Hotel itself is very nice and the staff even nicer. Pool is big and very clean. I had a standard oceanview room which I found to be a bit small so I would recommend a larger room. Breakfast was real good. The resturant Parsely and Pepper is a definite must go. Service and food was in a class by itself. The beach was a bit disappointing so on day 2 we got an early start and drove to Manuel Antonio beach which is about an hour away. We spent the day there and we headed back to spend the rest of the afternoon in the pool. The only thing this hotel needs is it needs to be all inclusive.
First time here, our time has been amazing
Staff is very friendly, the hotel is very clean, room is great, beds comfortable and the ocean view is perfect!!!
The pool close at 10pm
The check-in is fast
I have stayed here Twice and Both times have been Pleasurable Experiences! The Staff is Nice, Helpful and the Food is always Excellent (especially their breakfast)! John (Sarasota, Fl)
I had a wonderful time at the resort! Everything and everyone was super! My personal favorites was the bartenders, Nila, Warren, Angel and the Concierge, Johanna Lopez!. And all the rest of the bar staff who I seen were doing a super job! The place was so clean too! It seems someone was cleaning, mopping and dusting all the time and it showed! If you want to know, the ONLY problem I had was the key for the room and elevator kept getting messed up and I had to go to the front desk to get it fixed. Other than that, I would come and stay again and also tell my friends to stay there if they were going to Costa Rica! Great job all! Also the food was exceptional and very well presented! 5 Stars all the way!!!
Rooms were great. Loved the view. Lost a star since the food was a little strange and I'm not a huge casino person. Everyone was helpful and the breakfasts were tasty.
Good: Beachfront, very clean, spacious rooms w/ oceanview, great customer service. Bad: food overall could improve. Ugly: Obviously visible guests with female escorts, so this is definitely not a family-oriented hotel.
I had a great time at this beautiful resort. The beach was huge and so clean. The pool had plenty of room even at it's busiest time. The staff were all very helpful and pleasant. The food was all great and the casino was the best in the area.
Definitely had a good experience staying at Croc's Casino Resort, the staff was very friendly and helpful. Good place to visit if your traveling alone or with family and kids. Resort was kept very clean at all times and the location was far enough from the busy part of town but also close enough get to by car/taxi if you wanted to go eat, shop, or bar hoping. Pool area was very big which was nice so that you could find an area to relax and not have all the kids running and jumping around you. From the casino's in the area Croc's had the biggest and nicest one around the only downside was that even though you were gambling you still had to pay for your own drinks and also the tables (Blackjack, Roulette, Craps, etc.) would only be open from certain times (Around 3pm - 4am). Overall had a great time and would definitely consider going back again.
Wonderful clean oceanfront room. Big, roomy and comfortable with a nice balcony. Angeline at the front desk was very helpful and always nice. Concierge Joanna was always helpful and booked reasonable travel for us. We enjoyed our stay and would suggest this hotel while in Jaco. We did not use the casino, but enjoyed the pool a lot. Very clean hotel with great service.