About
Location :
Added by Jopie, at 27 November 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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10 Reviews
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05 April 2018
Internet did not work no hot water until I paid for the upgraded room when I got there they had three beds in my room it is not what they advertise
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19 February 2018
This is a great hotel. The rooms are very clean (the cleaning ladies do an amazing work), the staff is friendly and attentive, and the AC works wonders.
Two things I do have to say, however, is that double beds are not very comfortable. The matresses are quite hard and not in a good way. You might get used to it but they're still not very nice. Single beds are okay, though.
Another things I didn't like is the fact that rooms do not have a small fridge to keep water cold. Bottled water goes up to room temperature in a matter of minutes, and even though it's still refreshing, nothing beats cold water if you wake up in the middle of the night.
All in all this is a great hotel and I still recommend it!response / report this review -
26 November 2017
Waooo super nice
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21 November 2017
Gran servicio, Humberto el portero tiene una gran actitud de servicio
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12 November 2017
Good place to stay, except for the hot running water which is only available if u pay an20000 fee for this premium commodity Gilberto at the front desk was great, super friendly and helpful!!
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28 June 2017
ZERO customer service, the staff were quite rude and not helpful at all. The breakfast was DISGUSTING (all fried unhealthy food catering for the Colombian guests only). I had it once only and that was the end of that. Awful! The worst hotel breakfast I have ever had. The hotel advertises that they have FREE WI-FI throughout the entire hotel. It hardly ever worked the week I was there. I complained about it at least 6 times but in the end just gave up. The cleaner told me the WI-FI signal is always weak. If you need to use the Internet and are looking for friendly staff then this hotel is NOT for you. I would never stay here again. Terrible experience.
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21 April 2017
Nice accommodations. Simple. Hard bed.
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13 January 2017
Is relaxed and nice, i found some problems with the shower pipes next room noisy every time they take a shower
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18 December 2016
Mrs manager refused to allow our babysitter to stay in the room during the day and watch our newborn daughter without additional charges, which varied by the hour, while my wife and I had booked a hiking tour of Tayrona. The manager also felt the need to argue this fact with my wife after 9pm once we had settled in for the night. It appears to me that the fact I used an online booking service which offered a good rate is the reason we had been treated so poorly as Mrs manager kept repeating the fact that we got a low rate online. In our opinion a hotel catering to tourists should be more accommodating of their guests needs, especially families with small children. Santa Marta is a very nice destination it's too bad this incident left us with such a negative impression.
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04 December 2016
super
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