Facilities are ok. Anything outstanding despite being a relatively new hotel. I rate it with three stars because the pool was not working at the time of my stay (not their fault) and mainly because the sauna is in a very intricate place and its availability depends on the guys from the spa who left at 7 pm so I couldn’t take a hot bath at 8 pm.
We booked this hotel hoping for a comfortable and safe location. The hotel did not disappoint. Everyone was extremely friendly. The location is also great you have malls and restaurants a couple of blocks to the left and then park Lleras to the right. Breakfast was good not great but it wasn’t a big deal. It is also attached to a little shopping center which was a plus. Very safe location and you won’t see many tourist there. We also stayed at the Damn Carlton during our trip and Hotel San Fernando Plaza blew the Dann Carlton out of the water.
Great hotel! Rooms and bed extremely comfortable. Service and attention to the guest it is a priority. Rooms extremely quite.
Good variety of food options. Clean. Big rooms. Great service. It's old construction but renewed
Awesome service.. presidential suite is huge beds are really confortable
Simply put, stayed here 9 days, been to 17 countries.The city is stunning and safe, if you find anything wrong with this hotel, it is you that is the problem, not the hotel. You cannot have a better staff, food, location, services, and spa..we look forward in returning to this hotel as we provide support to those that come to this plasic surgery capital of the world. Thank You Hotel San Fernando
To much hype because they advertise. hit the dann instead
The wifi is quick slow, but the rest, perfect !
Nice place to work, missing food options, but it has free wifi and the offices and security are nice and clean
In a word this hotel is 'inconsistent'. Good location, close to main shopping malls. Lovely pool area (but was often closed for maintenance). Staff, some fantastic, some with poor attitude. Food is below average, rooms are average, check out was slow, mini bar is a rip off, not enough staff speak English (although my Spanish was good enough to ask for most things). Staff at the hotel didn't seem happy (false smiles), not convinced the management have the right leadership . in fact I barely recall seeing a manager in 12 days at the hotel. that says it all.