About
Location :
Added by Jopie, at 03 February 2013
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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10 Reviews
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15 April 2018
This hotel has really bad customer service and old premises.
My family had a bad experience while staying here. I wanted to surprise my parents for their anniversary during their stay here, so I contacted the hotel and spoke to the event planner and paid so they would decorate their room with rose pedals, chocolates, a cake, and champagne but they did a horrible job, when I spoke to the customer service representative he was not friendly at all and it appeared that he did not know anything about customer service and did not help me at all. Finally I was able to speak to the original person who was the one in charge of the events who was very friendly and educated. She apologized and told me that they would refund me the money that I paid for the surprise by giving the money invested back to my parents since they were still staying at the hotel.
But once again the customer service representative did not give them the money back like we had come to an agreement with the event planner; instead he started to offer tours and other services as a refund. I don't think this was the right thing to do specially coming from customer service desk supervisor.
This hotel is very old and I definitely will not recommend this hotel to anyone.response / report this review -
08 January 2018
The elevators don't work properly, washroom is clogged and dirty. Breakfast is buffet style but nothing really great to eat there.
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05 January 2018
Room / Air Conditioning Situation
Dec 10th - We arrived early to the hotel. They gladly held our bags & gave us vouchers for food. We returned to the hotel at 12noon & they gave us our rooms 3 hours early. When I entered my room I noted the room was warm. There was no working thermostat in the room & it was very hot outside. When we returned later our room was still warm. We told the front desk & they advised that maintenance would check on it. We ate dinner & then returned to the room. I called the front desk multiple times & was told each time that maintenance was on the way. At 11pm I went downstairs & demanded to be moved to another room. They eventually moved us. Thermostat in the new room was not working but it was cooler.
Dec 11th - Found out that our daughter husband & 2 granddaughters slept on the floor Sun b/c it was so hot in their room. We advised the front desk. Again we were told that maintenance would come up within the hour. We ate breakfast & returned to the room to wait. We kept calling down & being told that maintenance was coming. I had to go downstairs & plant myself at the front desk demanding that my family be moved. The front desk could not advise me until 3pm if there would be a room available. At that point I demanded to speak to the manager. I went to the manager’s office & once again explained everything that had occurred since our arrival. I told him that I no longer believed anything they were telling me as it was the same B.S. they told me the night before. He checked & advised that he did not have any rooms but he guaranteed me that he would have a room for us with a working air conditioning at 3pm. I requested a much later check out since we had spent the morning waiting for maintenance. He gave us until 1pm the standard extension & didn’t make up for the ½ day we wasted. Maintenance finally came up to the room. They advised mgmt that the air wasn’t functioning properly. The front desk stated that they would advise us at 3pm “if” there was a room available at that time. I angrily reiterated that there was no question of “if”. As my family was getting ready to get on the elevator a bellhop came up with a room key to have them moved. This room had a working a/c.
Dec 12th & 13th - Found small roach in our bathroom each day. There was no water in the 2nd tower for 6+ hours. Hot water disappeared from our room in the 1st tower. We showered with lukewarm water, then cold water. I didn’t call down to the front desk to complain since we were leaving the next day & I was tired of having to complain for basic necessities. Never felt like we were being rushed to leave the hotel after we checked out.
Elevators - Only 1 of the 2 elevators were working in each of the towers the entire time. It would take anywhere from 10 minutes to over 30 minutes to get on & get upstairs.
Guests - DO NOT stay here during Dec or any other school vacation time unless you want to have to deal with hundreds of teenagers hogging the food elevators bar lobbies & all common areas. Some were nice & polite but most were rude & obnoxious ~ cutting in line at the restaurant & the bar & taking over the pool area.
Food - DO NOT try to go at start of the meal hours. Wait 30+ minutes to avoid being trampled by teenagers & adults. The food was DELICIOUS! Plentiful & a good variety each day. There were some items that were not good like the tasteless spaghetti. But there were other choices that it didn’t matter. They should have more than 1 location for drinks in the restaurant.
Staff - The male staff overall were all very nice. The female staff in the lobby not so much. 1 of the ladies ~ Beccera Toro Evelyn Jhovana ~ gave me attitude on Mon when I planted myself in front of the front desk. She backed off when she realized my attitude was much bigger than hers. Hector went out of his way to assist us every time he saw us. He ran down & up 12 flights of stairs when the room key for our 1st room did not work.response / report this review -
12 July 2017
Not good as a hotel is a desastre.
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05 June 2017
Because they have well service and they are close too the beach pluss their food is awesome
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13 March 2017
Almost nonexistent wireless. A/C missing or insufficient. Terribly inefficient check-in. Tiny dated room without supplies. Miserable and they don't care. I just abandoned the paid in advance room to move to a nearby Air BNB place. I'll eat at El Dorado because I paid to do so nut I'll sleep elsewhere. AVOID.
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18 February 2017
Super
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11 February 2017
Regular
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22 January 2017
Average hotel, cheap but offers a variety of services.
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10 February 2013
Everything is old and in bad shape. Smells bad and the service is poor.
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