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Added by Jopie, at 24 December 2013
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8 Reviews
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23 October 2017
We stayed in september the hotel was standard as far as accommodation but the experience for the kids milking the cows and feeding the piggies and grabbing eggs from the chicken hut was all worth it. The food was amazing kuddos to all the staff at the restaurant friendly and amazing food. I loved how the access to the park was just crossing a bridge. The spa was very nice as well and we enjoyed the coffee time. The only not so good experience was that I found the girl at the reception disrespectful she was hitting on my husband and made inappropriate remarks to me upon check out. I guess they see dollars and get hyper I believe they should train the girls in the front desk to be more professional. I had never ever had something like this happen to us at any hotel we have stayed and we have traveled quite a bit.
Other than that great hotel and recommending it to my friends and family.response / report this review -
17 August 2017
Great place. Very relaxing, the staff is wonderful. Food is great. Free drinks too. They had nice shows at night. I hope I can go back again. Highly recommended.
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03 July 2017
One of the most amazing hotel experience in my life!
The sincere "Good Morning" "How are you this Morning" made me feel like home. The front desk personnel, (Diego, Manuel) are so professional in the way they welcome all the guess. The quality of the food, all you food staff will go the extra mile to provide you with almost anything that you need to feel like home. The rooms are impeccable!!
I will never forget you guys, you made me feel like I was a king!
Sinceramente:
Carlos Orellana Room 817 From Junio 14 2017 to Junio 16 2017
Love you Guys!!!!response / report this review -
03 May 2016
Excellent
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23 March 2016
The hotel is built like a traditional coffee farm. The place is beautiful. Depending on the season the temperature is usually a bit cold, but not too much. The rooms don't have A/C but the nights are really cool so it isn't an issue. You are surrounded by nature, the cicadas sing all day long. The food is OK and the staff is very friendly. The only issue I had with the hotel is that, travelling with my infant, I have to lug the stroller around everywhere. This hotel is definitely NOT stroller/wheelchair friendly. The roads are paved with rustic cobblestone which looks beautiful but rolling something over that surface is really trying. All the attractions are nearby, as well as quaint towns and lots of handicrafts. I recommend you go to Panaca and the Parque Nacional del Café. The one thing I found unforgivable from the hotel is the quality of the coffee Or lack thereof. In the midst of Colombia's coffee growing region having bad coffee is a sin.
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22 March 2016
I am on the second day of my 4-day hotel visit as I write this, so far our stay (for a 22 people group) has been extremely frustrating.
Check in took 3 hours, we had reserved 4 villas and one hotel room and they were not ready, staff was rude and dismissive.
There are only 2 restaurants in the very large property, one is a pretty lousy buffet and the other seems to be better, but reservations open at 7am and people stand in queue from 6:00, during a vacation!!!
Administration establishes rules to run a boot camp or a massive low level hotel, definitively not the place to stay for good service.
Options: villa at the hotel but organize food by yourself or go to one of the many hacienda cafeteras available.response / report this review -
30 July 2014
Super
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31 December 2013
Super. Me. Encato super. In. Que. Ibre
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