We visited a friend there. It's a very nice hotel. No experience with the room or service.
nice service, excellent environment
good place to stay, closer to west lake
Great place in China. Nice cuisine, not so good for vegetarians though. Especially kept staff who knows English. Great help in getting cabs etc. Wifi is shaky in the lobby etc.
For me evryfing was perfect.
A large hotel with very modern infrastructure in the Hangzhou wetlands. Located near restaurants and other nice areas to stroll around so nice for walks and discovery in the area. Rooms are roomy with good lighting, especially the suites with ample walk space. Service, however, leaves something to be desired - food is sub standard, staff yet has to be trained what it means to provide world class service (though not bad by chinese standards) in terms of speed and high client expectations, and in terms of keeping other guests respectful of each other. Overall an OK hotel to stay at, though probably not one to guarantee a 100% happy experience.
Good location if you like the nature or do not want to see the city rhythm. Another point that the location is far from the city. Hotel has good breakfast: Chinese, Japanese and European. Also you can find choice of Chinese tea at evening and live music (piano and the singer) at evening. For pool you need swimming cap, but you can buy it in the shop near with swimming pool. The spa is overpriced.