Sheraton Bailuhu Resort, Huizhou
China, Guangdong Sheng, Huizhou Shi, Huicheng Qu, 雅居乐大道1号 邮政编码: 510000About
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Added by Jopie, at 01 September 2016
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5 Reviews
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16 October 2017
Very concerned about Security and Safety
This trip was a quick family getaway, a one night stay at the Sheraton Bailuhu Resort. The stay from the moment we checked in was uneventful. That all changed at around 10pm in the evening.
There was loud knocking on the door, and a man demanded to enter the room to deliver a fruit amenity. I was very suspicious as to why room service would attempt to the delivery late at night when we had the Do Not Disturb sign switched on.
Looking through the spyhole, I could see two men that did not appear to be wearing hotel uniforms and did not have name tags. All hotel associates I encountered at the hotel had name tags pinned to their left chest (with exception of senior management). Also no fruit amenity was visible.
I told them I did not want receive the fruit, but he kept knocking and insisting that I open the door so that he could deliver the fruit.
They continued to knock loudly on the door and telling me to open the door so he could enter. I told him again that I did not want the fruit and for them to leave. They kept on for a few more minutes before they finally left.
This incident left my elderly mother terrified. I reported this to various members senior management at the hotel immediately, who did little to resolve my complaint but said that their staff were new and lacked training. Having stayed at Sheraton’s in the past, I have never encountered staff out of uniform, nor those who choose to disturb guests when the Do Not Disturb sign was switched on. All in all a very unsettling experience.response / report this review -
25 August 2017
餐廳用餐方便，整體環境優雅
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16 August 2017
這裏是夏天度假好地方，酒店住宿環境很好，停車方便，自助晚餐和早餐都有水準。室內和室外游泳池都不錯，值得推介。
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14 August 2017
寬敞的房間，有美丽湖景的露台。有多個泳池，有小孩子喜歡的滑水梯。
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08 September 2016
間酒店 沒有冷氣太熱 睡不好
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