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Added by Jopie, at 06 May 2013
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13 Reviews
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14 March 2020
The talent in this place is awesome
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22 February 2020
Best natural Coiffeur on town!Service absolutly excellent!
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25 November 2019
Excellent service! Also in English. Nice atmosphere, lovely staff. Pricey but worth it if you want to treat yourself.
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10 September 2019
Really good service, a bit pricey but totally worth it.
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27 July 2019
Thanks for great service! Consistently good. 👍🏼☺️
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20 July 2017
Not a great experience.
Twice I've booked and been let down for well in advance pre-arranged lengthy hair treatments. The straw that broke the camel's back was when they let me down on a hair treatment before my holidays!
Plus they wanted a deposit. I've never had a hair salon ask for that. And since I was travelling on business - that was impossible YET the front desk were adamant they needed a deposit.
They knew who I was (had haircuts and colour refresh), but they still stuck to their guns on a deposit although I explained I was busy to come and was good for the total payment of this pricey treatment.
In the end I went with another salon who were most flexible and provided an appointment the following day - no need for a way in advance pre-booking.
They've now lost my custom. I've lost trust and don't see them as value for money. The place is looking tired too - the sofa and chairs definitely need replacing.
I wouldn't bother.
I sent my feedback to the branch manager who seemed abrupt in manner so I replied with disappointment at her response to feedback. Then her senior manager attempted customer recovery. She was much better. I listened but heard empty promises and nothing was done in terms of a complimentary treatment to win me back. So I waved goodbye and am enjoying another salon who has five star reviews 😄response / report this review -
15 June 2017
Pamper time. Pricey but really good for a treat.
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08 June 2017
There are some talented stylists and nice people working at Aveda - but you have to get past the challenge of the front desk staff. You provide specific instructions on appointment availability and they usually provide the oppositeor you arrive for your appointment and are left waiting, your appointment is missing or are rushed during your treatment. If it weren't for the great stylists I go there for, I would never return to Aveda Basel. I am often humored because they treat me as if I'm a difficult customer, but I don't understand why it's such a challenge for the staff to understand that working professionals have only certain availability and cannot come at any time.
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30 January 2017
Fantastic all inclusive scrub, massage..
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27 August 2016
Klasse salon!
Rezeption gibt zu wünschen
Die einte empfangsdame ist einfach nur unprofessionell
Lustlos und schlecht gelaunt
Die muss rausresponse / report this review -
20 June 2016
Ich war nun schon öfters in dem Salon, grundsätzlich immer zufrieden, wenn ich auch meistens anders rauskam als ich mir vorgestellt hatte. Der Grund, warum der letzte Basuch mein letzter bleiben wird, sind also weder die Friseure, noch die Preise, sondern die Empfangsdame. Ich glaube mich zu erinnern, dass es 2 gibt, ich bin jeweils immer von der dunkelhaarigen "bedient" worden und dabei ausnahmslos angeschnauzt worden; einmal habe ich auf eine SMS, in der "do not reply" stand, nicht geantwortet, einmal wollte ich Trinkgeld geben und wusste nicht, dass es per Bankkarte nicht geht. Ich finde, gerade wenn jemand Trinkgeld geben will, könnte man es ihm zumindest freundlicher sagen. Sie war jedoch bei 3 aufeinanderfolgenden Besuchen 3x dermassen unhöflich und arrogant, dass ich diesen Salon in Zukunft meiden werde. Anschnauzen lassen kann ich mich auch gratis, nicht für 300-400 Chf
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30 October 2014
This was the most phenomenal, easy, spa experience I have ever had - and I am an exchange student in a foreign country so that says a lot! I called in for and scheduled a facial appointment the very same day, and when I arrived a bit late to my appointment my aesthetician greeted me with water and a smile. She was kind, thorough, informative, and went well over the hour appointment that I booked to finish the job, even though I was the one that arrived late. When I went to pay, the receptionist asked if I worked for a partner company or was a student, since both received discounts. This up-front manner of handling discounts is new to me (usually it's some big secret you have to find out about) and I greatly appreciated it! The whole experience was so incredibly pleasant - can't wait to go back.
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13 May 2013
I am a loyal AVEDA salon customer - in every city I've lived in (or visited), I've always chosen Aveda for their products, cool stylists and great technique. So going to the Basel branch was a no-brainer for me. While the products are great as in every Aveda salon, I can't say I found the high standard of style and technique in this particular salon. Maybe my unfortunate (nearly 2 hour!) session was a one-off, nevertheless, it included all of these:
- due to lack of hairstyle lookbooks, I was given a gossip magazine to flick through
- my hairstylist's hands were shaking the whole time (cigarettes? or did she know what was to come? whatever it was - does not give confidence in your abilities!)
- she used the dreaded thinning scissors on my very short hairstyle (now means I have lots of 1 inch-long hairs sticking up all over my head!! looks like I need a haircut rather than just had one) instead of thinning my hair with a full pair of scissors and skill
- suddenly the music was turned off and the salon closed - I had to pay for my unfinished haircut - and then endured another 30 minutes of frantic cutting in an empty salon
All in all, it was probably the worst haircut I've had so far. I am hesitant to try Aveda Basel againresponse / report this review
