Really helpful. Went the extra mile to get me my iphone back repaired asap! Great service.
I have used apple assistance in many other countries and the service in the apple store in Geneva it's just ridiculous. They will leave you more than 20 mins waiting for them to pick up the phone. There are some instances that people can not ask for online help!!!!!!
Even with the situation that we live in on those days they are very well organized
The Apple store is not as bad as they mentioned in the comment section. Yes, with the Covid, we cannot do walk in anymore.
The staff inside are quite helpful and able to understand my french. Will come back!
Very professional and quick service. I had a lovely lady Tanya helping me today and will definitely recommend Appel, great products and their after service are very good!
Always crowded, difficult to understand where to pay, whom to ask, etc.
It looks nice from the outside, same inside, but it is simply too crowded to enjoy the experience of the Apple stores. Therefore, make sure you come out of busy hours (have to discover when this is ;) )
Drop in and they’ll do their best to fit you in if you don’t have an appointment.
Reasonably quiet and very well organized, much better than most other apple stores
It’s an old generation apple store Wooden tables and a lot of mat steel plates. You will find a genius bar, iPads, MacBooks, iPhones, Apples watches, accessories.
Because the space was previously a cinema it has a quite interesting shape different from you typical shoebox shape apple stores. Plus they did something interesting with the glass roof go check it out! :-)
I went in the morning, they did half the work, asked me to come in the afternoon. In the afternoon, the could not fix the problem and I now have to go again another day. Not well organized!
A very interesting looking Apple Store; more wood than at those in the US. Incredibly helpful staff. Definitely book an appointment in advance if you're coming in for repairs!
As usual, outstanding service!
Thanks a lot as much as you have sold iPhones :)
Strongly recommend taking an appointment before going. Otherwise expect a waiting time of at least an hour or more in the evenings. The staff are very friendly and helpful.
This apple store is completely packed with people, always. You cannot even breathe. The staff is so busy they are less attentionate. In summer they have not enough AC and with the translucent roof it gets very hot inside.
Ended up being cheaper than any other store to repare iphone screen
Gets very full at weekends but staff is always friendly here. Had my Macbook repaired and it was ready earlier than they said. Karim is one of the very helpful guys there. Good for a quick buy, I found that Apple in Switzerland is slightly cheaper than in Germany or France.
I got the display of my Mac Pro replaced here. I went in for my appointment on a Friday evening and by Monday my laptop was ready! I' very happy with the service: the staff was professional and efficient in handling my case + they spoke English.
Had the battery of a 4-yr-old MacBook Air changed for Fr. 129. Fixing an appointment with the Genius Bar was easy, and the machine was rapidly repaired. Very good customer service.
They exchanged my iPhone 5c that had fallen in the bathtub and was dead at zero cost for a brand new one. I had not purchased a guarantee and had not even bought it at this shop. That is the best commercial gesture that I ever had. Bravo and Thanks!