Watchfinder

Location :

118 Cumberland St, Toronto, ON M5R 1A6
Added by Jopie, at 26 May 2021

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• Anonymous

  15 August 2021

  Always a pleasure visitng this boutique. Expect nothing less than world-class customer service from the team at Watchfinder. Amazing selection paired with their professionalism is sure to please the most discerning clientele.

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• Anonymous

  22 July 2021

  I went in today to get my first Timepiece. The team (Sean, Nick, Sabastian) at Watchfinder made my experience a memorable one. I was not only able achieve a life goal, but I was also able to share this day with amazing people that care about their customers and the industry.
  
  Will see you soon.
  
  D

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• Anonymous

  17 July 2021

  Stellar service. I dealt with Joe. I am a very cautious buyer and took many precautions before purchasing my latest time piece. Joe took the time with me to make me feel extremely comfortable throughout the process. He's very knowledgeable, and really knows how to treat people. The service I received from him and the friendly chats with the other employees was very memorable. The next time piece I purchase will be with Joe 100%. I am very pleased with my watch, it's exactly what I was looking for. smiles ear to ear on my side.

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• Anonymous

  26 June 2021

  Personal experience/feedback;
  
  -Customer inquiries over the phone are generally ignored / left unresolved
  -Sales Associate & Owner do not look for solutions to customer disputes and instead resort to being unprofessional and combative
  
  2 reasons why you're still a small, local business after 15 years and are unable to scale. Good luck.
  
  EDIT* / Reply to Owner;
  
  Hello Sean,
  
  First off, you should read your own "consignment agreement" paper which contains nothing but a line for the customer name, model name and Reference# of the watch, date dropped off and signature box.
  
  The fact that I need to keep my cool and diffuse the situation while you and your sales rep cannot spare 5 minutes to try and reach a resolution without getting confrontational in such a relationship-based industry speaks for itself.
  
  If a customer leaves their watch with you for consignment, they expect you to leverage your existing customer relationships, dealer connections and knowledge of the watch market to move the watch faster than they can do so themselves.
  
  If I leave a watch with you and in turn all you do is post it on your website at a ridiculously high, joke of a price that's 20%+ over market compared to similar watches on Chrono24, it shows me that you have no idea what the market on the watch is or have no intention of moving the watch without netting a huge profit for yourself that's well above any standard dealer consignment rate in the industry - either ways you are wasting my time.
  
  It's not unreasonable for me to ask you, in this case, to lower your advertised price to something more realistic where there's margin for you - and the watch is still priced to sell. If you cannot take this feedback without construing it as an insult - you my friend have a very fragile ego.
  
  To anyone else that comes across this review;
  
  I've dealt with various dealers in the past and would not recommend these guys. If you're looking for a dealer to transact with, I'd recommend doing business with Watchbox who are 10x bigger than these guys and a lot more courteous and professional (no ego issues there).
  
  If you're looking for a local Toronto dealer, Distinctive Time Toronto - Gerald specifically has been a great guy and pleasure overall dealing with.

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• Anonymous

  02 June 2021

  The best place to buy and learn about watches! Very professional and friendly staff. Fantastic selection. Can't recommend enough.

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