I had a problem with my stove one day. The guy disconnected it and told me to fix it. I called Beecroft in Ridgetown. It cost me $50 for the guy to come over and turn the switch on at the back. I asked the repairman why the Union gas man turned it offhe said they don't know what they are doing.
Setting up service for our office was extremely easy and efficient.
Customer service is excellent and anytime we call for support, we get someone knowledgable on the phone who can address any issues.
Worst company to deal with. Slow and incompetent with getting anything done.
Excellent company and great place to work.
Great company to work for and a valuable contributor to the community!
Its very gassy here
Very poor customer service in the "Customer Care Centre"
Representative was rude and of no assistance. I had received a pamphlet with my monthly bill offering a free "energy saving kit". The representative went on to ask if I had a gas hotwater heater (yes) and when was the last time I used it???? I asked why she needed to know how often I used MY home. I currently pay a monthly service fee to maintain my service, does that mean, I, as a paying customer, that I should not be entitled to an energy saving kit because I haven't been home in a while.
What does my personal life have to do with saving energy as long as I pay my billslet's stay focused Union Gas!
I requested a call back from a manager.still waiting
When enquiring about service to our commercial property I was told because the gas main is 1.4 kilometres away I would have to pay $78,000 to have the main extended to my property line. I would then need to add an additional $7,500 to have a service point in my property because the mail road is 650 feet from the point where I would need it to be in my building.
During this conversation with Union Gas I felt that my enquiry was treated as a great big joke and as such am disappointed that more of Ontario's rural business cannot access natural gas for heating with their enquiries for natural gas taken more seriously.
I am still the prisoner of commodity traders - who trade oil at their whim - as we use heating oil for our premises and both the Canadian federal and Ontario provincial governments who I also consider think more of tax revenue collection than they do about people and their everyday challenges.