Booked a car for early hours after late flight arriving at Pearson airport. Paid the invoice in full with a tip prior to pick up. Arrived to find no record of my booking with the airport staff , tried calling the service and never got an answer.
Had to find new transportation at 12:30 am. Sent an email to Top Limo that I would like a call next day and a refund.
Received a call this morning stating my card had been refunded and to have a good day ? No explanation and no apology.
Completely unsatisfactory. Your best opportunities are how you own and respond to errors, this was a lost opportunity and they didn’t seem to mind .
They are not on my recommendation list.
Worst experience ever. Didn't feel safe. The driver dropped my bags in the road, literally. Driver was agressive.
Best Service