Sleep Country

Location :

6679 Mary Ellen Dr, Nanaimo, BC V9V 1T7
Added by Jopie, at 01 July 2016

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• Julie Smith

  01 November 2017

  We have bought four beds over the years from Sleep Country, the last one was a twin bed for my daughter, she didn’t want her double anymore. When we purchased the new twin the salesperson checked our last purchase and said the frame we had would not work because it was a double/Queen, she said we would have to get a new frame but don’t worry it was a twin/double so if she decided that she wanted a double bed again. Assured us twice it would fit a twin or a DOUBLE. Now we are going to a double and surprise the frame will NOT fit a double bed. It will only fit a twin or a 3/4 bed. When they delivered the bed they took away the old bed and frame, if I had known that the new frame would not expand to a double I would have kept the old frame after all they don’t take up much room. Also bought two sets of sheets for the new twin, was assured they would fit but they don’t. The mattress is too thick and they wouldn’t take them back. Tried to call and talk to the manager but apparently he’s not interested. They will lie to you and rip you off don’t buy here!

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• Kip Hartwell

  23 October 2017

  I'll be back. Beat even the sales at other places

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• 2mrfuzzyhead

  09 June 2017

  Bought a bed from Sleep Country Nanaimo two weeks ago,paid the delivery fee and was told it would be delivered the following Wednesday.Got a call from Sleep Country on the Tuesday to let us know that the delivery wouldn't be made until the Wednesday of the next week,but that we would be given a couple of pillows as compensation for the delay. Received a call today telling us that the bed would be delivered as promised this coming Wednesday,but that they couldn't fit the pillows into the delivery vehicle so we're told that we could pick them up at the store.Really?I'll follow up on this review and rating depending on what happens on the scheduled delivery date. So Sleep Country did deliver both the bed and the pillows as promised. It's now one month later and we realized that the bed we selected was too firm for us, so we went back to Sleep Country Nanaimo to select a different bed. This time it was delivered on the scheduled delivery day, and there were no issues at the store regarding the 100 night sleep comfort guarantee. Other than the initial delivery glitch, we are satisfied with the service received at Sleep Country Nanaimo so I've upped the rating.

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• Kurt Siwek

  10 April 2017

  Andrew our salesman made everything so easy.

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• Troywhitewolf

  08 April 2017

  Mattress not delivered when when should have been, excuse was that we were not home but we were and they never came. when the delivery was missed and not our fault we are now charged 56$ for delivery. Very upset never use again.

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• Kevin Miles

  30 November 2016

  Friendly and helpful staff.

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• Bruce Currell

  08 July 2016

  I bought a mattress coming up four years ago. It has failed. The springs have bent or something as there is a huge dip on one end. It Fails all the sleep country standards for warranty as described by their website. So I thought I would get compensated. The mattress has a 10 year warranty and the sales rep says I will get a brand new one after I fill in some online paperwork. After taking many photos, submitting 3 different applications, taking more photos using rulers and spot lights (Confirmed 2.5 inch sag), going into the store 4 times, and talking on the phone to customer support, they want to come out and see it. Great. But they can only come at 1-2 pm on Wednesday. They told me to take the day off or leave the door open for them. So I can only get warranty coverage if I lose a day's pay or let some stranger come into my without anyone there?
  
  Date of Purchase: Thursday, June 07, 2012
  Type of Product: Mattress
  Manufacturer: SIMMONS CANADA INC.
  Size: Queen
  Model: B/R BUCKINGHAM MATT- Q
  
  Why buy a mattress anywhere else? This is why!

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