Not much in terms of products. Overpriced even with sale
In case nobody knows what they do while closing sales - they raised all prices for all appliances by 20-30% And then they advertise 80% off. A lot of people feel bad that Sears is closing for ever, but it's not fair (
Dealt with sales and the store manager on replacement of our fridge. Excellent service and knowledge of the options out there. Delivered on time . Thanks Sears Airdrie
When in to looking for luggage was told to go online didn't like that. What would happen if someone came in who didn't have a computer then what?
Terrible customer service staff flat out dishonest and do not listen to concerns beleived it was better than this last time please improve service
Horrible staff. Rude will not listen to customers concerns. Employees interrupt while speaking to a manager about a problem. Asking a employee who is not being helpful to be quiet while speaking to a manager gets you kicked out of store. Hope they go bankrupt like the rest of sears.
Going out of business soon so buy up all the cheap furniture like me. ($160 for a good mattress).
good service and decent deals
Great service and prices!
After reading the review from Carly and David i was a little hesitant to go this location to buy appliances. But after shopping around and getting no help I decided to go here and check it out. I said to myself I will just go there and look around and wont talk to sales associates.
As soon as I entered the store was greeted by an older gentleman named Robert(which was nice because I have been to their competitors and no one greeted) Told him I was just looking and he said to call him if I had any questions. I was surprised that sales people here are not at all pushy.
I looked around and i liked few stuff so I decided to ask some question. Sam was the guy who answered my question and was able to find me amazing prices compared to what I have got from other places. I don't need stuffs till next year and Sears doesnt charge for stocking fee. I was told at trail I have to pay 10% if I cant take delivery right away.
Then I started to talk to them and told them that I wasnt planning to come here as I read bad reviews online about the bad service related to furniture sales. You wont believe people who are complaining about bad service they didnt buy from the store. It was bought online and send to their catalog location(which is a pick location when you shop online and want to pick up from the store)
I would highly recommend people to go in the store I was satisfied with my purchase.
My mother bought a brand new bedroom suite with bed and dresser. Due to an arm injury the day before we were unable to pick up from the store in Airdrie. We called to have the 4 boxes delivered and after being told $60 the price quickly jumped to over $100 cash only. Less than 2 kilometers for the delivery$100 talk about theft.
When the furniture arrived we quickly realized the finish was nothing like that in the picture. It was decided the furniture would be returned. We called for a pickup and were told more money that the delivery and it could be 2 days, 5 days or over a week for the pickup.
Long story short the customer service was beyond terrible! I ended up calling the courier we use at work and had it dumped back at the store for less than $40. Not only that they picked up in less than 30 minutes. Now we get to wait 3-4 weeks for a refund check because the company can't even do a debit refund.
Terrible company, terrible customer service and we will NEVER be shopping there again
AMAZING!!!! is what comes to mind. I have nothing but praise for this place!!!The minute you walk in you are not greeted by pushy salespeople. Instead they allow you to look around before coming over. We had Sam as our sales associate and he was amazing!!! Sam was nothing but kind and patient and incredibly knowledgeable about the appliances that we needed. He understood that we needed them sooner rather than later as ours bit the dust and was able to help us out greatly with that. He helped us greatly, from picking out what we needed, to getting them delivered quickly, and helping us get the best deal we could. Again, simply amazing!