Unfortunately there have been error after error and miscommunication (or no communication) since the work started in our home. We are hoping that things turn around and we actually have work completed on our home and not continue to be left with unfinished projects. The flooring company we have been working with, that our insurance company sent, has been fantastic. Very responsive to communication and keeping us posted at all times when things need to change (as expected with these kind of projects). Unfortunately the customer service we have received from your company has been very negative and being hung up on numerous times.