Right from the initial phone call I had with Dave, I knew this would be a great overall interaction and experience! Dave was super friendly and informative when booking me in with my sales rep. He knew I was coming from out of town, so he assured me that if I was running later or needed to change my appointment time, I could easily text to communicate that.
I met with Andrea and she and I clicked immediately. She was friendly and bubbly and helped me find exactly what I wanted! She showed me a few things before I test drove a Bronco then I was off! She was awesome at working out a price and showed me different options to make my budget work with the vehicle I really wanted.
Anthony was super friendly and great to deal with! He was knowledgeable and put everything out there so I could see exactly where my money was going.
Overall it was a really wonderful experience being a first time buyer of a new vehicle! It's a huge decision and commitment, and the staff at Oakridge were all just wonderful people! I didn't feel pressured at any time. Really really great! I would highly recommend dealing with them :)
Picked up my firstly own vehicle from this location a month ago. I was really nervous about switching from leasing, and I had heard a lot of negatives about most dealerships where they just want to take your money and wouldn't care how much they screw you.
The team at Oakridge was amazing. They gave me suggestions and answered all my questions and concerns. I don't feel any force or push since the beginning. Some dealership won't allow you to test drive a higher end vehicles alone or have time limit, but I was able to test drive it myself until I turn around and say yes, this is the right one. Trust is a big thing and they gave that to me since day 1 without doubt.
Big shout out to Norman J., the salesperson and Brandon M., the finance manager. Both of them are super helpful and kind. I recall the first time we met Norman at the office, I felt very welcome :) because other salesmen (other dealerships) were focusing on chatting with my boyfriend all the time but really I AM THE ONE WHOS GETTING THE CAR Norman always ensure I understand and I get what I want/need. And the most important thing is that he talks directly to me not to my boyfriend then look at me like I am the plus one if you know what I mean 🥲
All in allThey made my first experience very positive!! 🥳 I would get my next one here again without doubt😬
Had an excellent experience at Oakridge Ford thanks to my guy, Norm James! I was referred to Norm by someone who is particular with his purchases so I knew the service and attention to details was gonna be there. My experience, nothing short of excellent! Norm kept me up to date on the status of my F150 every step of the way and kept me sane while I was waiting what seemed like forever! The truck was worth the wait! The staff at Oakridge were all pleasant to deal with at time of closing the deal too! Thanks Norm and Oakridge Ford!
Had the wonderful pleasure of working with Sean and Anthony. They were very happy to work with me and find something that worked within my budget and accomodate my wants and needs to the best of their ability. The most important part throughout the entire process from start to finish was that I felt like a friend and not just a customer. I can only hope that the next person to walk through their doors will be so lucky to get to be able to work with them when purchasing their next vehicle. I'd give a higher rating than 5/5 if I was able to. Thank you guys so much for helping me get an amazing car! :)
Had the pleasure of having Norm James as my salesman. He was easy to get a long with and didn't put any pressure. Made sure I got what I needed for a vehicle and always kept me up to date with the progress. Such a great experience!
John sold me a Ford CMax Energi, got it towed from Ottawa, and was fairly malleable on extras (roof rack etc.). I really enjoyed working with John on this deal.
John is very easy to get a hold of. He's not shy to text or email as necessary. You never feel like you're left clueless as to what's what.
My impression is his job is doubly hard as he deals with online sales as well as walk-ins. He needs to juggle two really different types of customers and convert one into the other. This is just what happened with me. My wife was his "online" customer which led to a sale with me. Good on you John.
I don't know where to begin, the experience I had was just amazing. Greg Johnson, the sales rep that I was dealing with was absolutely amazing. He had an answer for every question I had, and than some! He was quick to offer some great suggestions, as well as presented me with all the options that were available. At the end where it came time to put pen to paper, Greg really went to work to ensure that I was getting everything I wanted, and than some, all within the price range I wanted to be within. If you are looking for a new vehicle, definitely go and see Greg!
Reese was amazing. I couldn't ask for a better sales person, he is the reason I stopped shopping around at other dealerships. This was my first new vehicle purchase and I spent hours upon hours of searching and test driving every make and brand of SUV. Not a single sales person had me coming back to their dealership based on service except Reese, he set the bar high. I must have sent him close to 200 text messages back and forth with the simplest questions, and he was prompt to reply and answer every single one. I was always greeted with a smile and treated with respect.
Could not expect any better. Great service great people. Me and my wife just got our 2nd f150 and Brian Hare is the man that Made this happen. He went over and above to get me and my wife what we want and in our price range.I highly recommend Brian Hare at Oakridge to anyone.
John Gillian was our sales guy, and he definitely went above and beyond to make our experience the best it could be. From start to finish he was so helpful and willing to go the extra mile to provide amazing customer service. This is our first vehicle from Oakridge, but we will definitely be back and can recommend John with confidence that he will treat them with the same respect, knowledge and service we received. Mark Stewart (finance) was also really great. He explained everything and was extremely knowledgeable and accessible for any questions, and made sure we got the best value for our money. We were not expecting such welcoming, "small town" hospitality from a city dealership, but we definitely received that and more.
We Bought our trucks from Alban, He was very polite and helpful. He showed us all of the options available, and made the transaction very easy. Thanks Oakridge and Thank you Alban!!!!!
Went in for an oil change. After the service was done they informed me that they found a screw in my tire. Instead of informing me of this and asking if I would like it repaired, they just weren't ahead and patched my tire and then charged me $30 for this unauthorized repair.
It's a small matter but reflects on their business practises.
I'd go elsewhere
At first it seemed awesome. I came in to buy a used vehicle but they convinced me that a new truck was the way to go. Initially the price they verbally quoted me was about 31,000 with 0% interest and I was sold. Once the paperwork came out to finalize the deal, it turned out to be closer to 50,000.
Don't get me wrong, I understand sales tactics etc., but the real problem came into play when I tried to back out of the deal the sales pressure would not stop and they made me feel like I was a sucker and the DIRECTOR of the dealership threatened me that he did not have to return my deposit.
The only reason I made a deposit in the first place, was because I was promised I could get it back if my insurance quote was not feasible, which is what happened. I went back first thing in the morning to cancel it, and they tried to "help me" again. Overall they used BAIT AND SWITCH tactics by lowering the bi weekly payment but extending the term to the point that I had to pay 10,000 more in the end.
The extended term and interest was hidden in the fine print while the sales team kept trying to convince me that this is a deal like no other.
Following these charades, I had the glorious experience of waiting over an hour to even speak with someone that could refund my deposit. Overall, it was an unpleasant experience compared to other dealerships I have dealt with in the past, forcing me to not recommend them. They are good at what they do by making you feel like you got a deal.
Alban was super personable and easy going. He listened to everything I wanted/needed and helped me find the perfect vehicle for my price range. Charles (finance manager) is amazing! He worked so hard to get me the best payment possible, and explained his process to me every step of the way. Krystina also worked hard communicating with me via email about vehicles I might be interested in. Thank you so much Oakridge ford!
I went to Oakridge Ford to look at truck I found on the Internet. I met my salesperson (Kelly) she was very helpful and made the buying experience a pleasant and successful event.
I have been very happy with my used F150. I had a couple minor issues and I took it in to the service department and they fixed up both minor issues with no charge.
So I can truly say I am pleased with the overall experience I have had with the dealership.