Terrible customer experience
Was a sad day when this place left the Church Wellesley Village, they left behind a piece of culture and history that sadly is disappearing like the rest of Toronto. But aside from the location change nothing has changed from how amazing, welcoming, awesome and kinky the staff are here. The company is a Toronto institution and a must go to for anyone who’s just moved or visiting town who’s a leather lover! Even if you’re not kinky by any means, go here and get yourself a solid winter leather jacket because you’ll never want to get rid of it! I’ve had mine for nearly 10yrs now and still get compliments to this day on it! George, Ana and Enza along with the rest of the staff are what make that place truly amazing and you’ll always feel like your part of the family when you’re there!
theres no better place for quality leather…activity wear ;)
Great staff, courteous service and go the extra mile to make sure that you are satisfied.
I'm very pleased with the service I received when buying my latex items
Thank you to Peter, George, and all the staff at Northbound Leather! Living in Edmonton means that I am not in Edmonton all that often; couple that with a global pandemic, and I haven't been to Toronto in over a year. That being said, Peter (who runs their Instagram account) was incredibly helpful in coordinating a video chat where I could discuss my vision for a couple of leather items that I wanted to order. We went over my personal measurements, discussed custom leather designs, and confirmed my order.
Within in a matter of a couple of days, my order was being processed; and within two and a half weeks, there were packaged up and shipped across Canada.
The customer service I have received has been nothing but perfect, every time I deal with Northbound Leather. I feel like a member of the family when I walk in there shop, or discuss leather designs virtually.
I would, and do, recommend Northbound Leather to everyone around the globe that is looking for anything leather or fetish related. It is great to support a local leather shop in Canada.
Thank you again - I can't wait to plan my next leather designed purchase.