had Dave at my home today to complete my furnace safety inspection. Very pleasant tech. To work with. He answered all my questions very pleased with Mersey services. Job well done. Look forward to next year's service.
Excellent customer service and great staff! We have been with Mersey since they installed a new furnace in 2014 and we have only good things to say! Staff have always been professional and friendly. Over the last couple of years, a gentleman named Ash has come into our home for preventive maintenance and he is so informative and knowledgeable, we are always very pleased with his work. We would definitely recommend Mersey to friends 🙂
John Park has helped us a couple of times to ensure our heating and AC units are maintained properly. He is always professional, takes the time to explain what he’s done and leaves clear instructions before he leaves. He is kind and respectful and we would recommend to anyone who needs AC/heating maintenance or repairs.
We chose Mersey to replace our aging furnace, A/C, and rental water tank. We were impressed with the thorough approach taken by Rene to both sizing the system and explaining our options. Once we decided to go ahead, Chris, Jordan, and Mike did a great job with the install, consulting with us throughout the day any time there was a choice about placement. The end result is a quiet, clean-looking and modern system as we head into winter. Follow up on how everything was working was great - would definitely recommend.
PS - We just had our first annual maintenance call. Cory was extremely thorough - he explained in great detail the specific checks and adjustments that were made. Great service!
PPS - John was just here for our first mid-pandemic maintenance and everything was great! He was professional and everything checked out. He let us know the were some errors in the furnace log and explained that he reset it for checking next time -we've had a few power failures that might explain it.
We hired Mersey to upgrade the furnace and cleaned the ducts at our townhouse last October. They were very professional from our very first interaction right up until everything was installed and completed. Throughout the process, the customer service agents we dealt with on the phone were always very helpful and have always listened to us whenever we reach out with a question or clarification. We recently found out that the thermostat we installed is not compatible with the furnace (despite having checked with them prior to purchasing) resulting in a higher utility bill. We called Mersey and they sent a technician to check the furnace within less than 24 hours. The technician (Zhao) worked it out so that we could get a new and compatible thermostat installed free of charge. Overall, we are very happy with the services we received and the professionalism exhibited by the company. Thank you and bravo, Mersey!