I had a fantastic experience with my contractor! Their communication was excellent, the quality of work was top-notch, and they finished the project on time. Fair pricing and professionalism made it a pleasure to work with them. Highly recommend!
Purchased Rollator and need ed repairs. Promised to call but did not. Have left many messages but calls are not returned. Wheel trans have advised that the Rollator is in safe and should not be used. Never get a response. Since posting this, the company have responded very promptly and professionally and corrected the problem. This is the response of a truly professional organization. My compliments to Jim the owner,
My new pool lift was installed yesterday by Ronnie and Misha. It was such a positive experience. There were a number of decisions to be made and issues to overcome to find the right location for it. Ronnie spent the time to get it right and do all the extra work involved. Both men were good natured, and concerned that the lift met all my needs. This was definitely 5 stars plus from the initial contact to the finish.
Richard recently fitted my 90-year old mother with her first wheelchair. It was a new experience for us and Richard and the Occuptaional Therapist worked together over many months to ensure the customizations were perfect and that mom was as stable and comfortable as possible. He returned for multiple vists to get the chair just right before he asked for any payment. We are wholly satisfield with Richard's knowledge and expertise and would highly recommend him to anyone in need of any kind of assistive device.
typical of many medical equipment providers. the phone support is lacking especially around holiday times. they should try hiring some disabled people to work from home answering questions and taking orders. at least then they would get staff that really understand the products and importance of getting things fixed in a timely manner.I recently ordered a seat cushion for my wheelchair and after waiting for a week for it to show up. it arrived with the dimensions reversed.instead of being 18x20 it's 20x18 so not wide enogh and too deep. it'dslike I'm the first person to have ever needed to order a cushion for my wheel chair so theyt didn't know to ask which dimension was the width. now because it's close to new years nobody is available to fix the problem. this is not the first time I have found med plus's customer service wanting.