Lexus of London

Location :

1065 Wharncliffe Rd S, London, ON N6L 1J9
Added by Jopie, at 27 September 2016

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• Barb Vogl-Liley

  07 November 2017

  Marv Liley
  I can't say enough about the on-going service I receive from the great team at Lexus! I recently needed to have the heater checked, and the service rep was honest and forthcoming with the information. I was in and out reasonably fast, with a car-wash as part of the service. Lexus is 1st class all the way and a pleasure to deal with.

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• Nancy Bates

  28 October 2017

  Many thanks Lexus team amazing customer service and great helpful service the car is always so clean and work done so well might never have to trade this in . thanks too Karen Romeo Adam Alan

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• Johnny P

  25 October 2017

  Not a kind of 'Pursuit of Perfection' I was expecting. Have my car in for an oil change (Sept. 21st) with a 50 points inspections. Was promised to be done in around 1:30 hours. Dropped my car off at 8:30 and did not get my car back until 13:00, 3 hours behind the schedule. During those times, no phone call or any kind of contact to explaining why. Worst yet, I have to call them to ask for my car because I have to get to Toronto to catch a flight. I never have these kinds of problem with other Lexus dealers, extremely disappointed.

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• Terry & June Loebach

  27 September 2017

  I always get excellent service on my LS at Lexus of London. They are very good at getting you in and out fast, or they will provide a Lexus loaner if you need one. They wash and vacum our vehicle every time - no one else does that for you. When my service work is going to cost more than normal, they let me know how much and the invoice does not vary from the quote. To Adam, to Romeo, to Drew, to Henry , my appreciation.
  They work really hard at customer service and their Lexus customers really appreciate it.

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• Gillian Corbo

  05 August 2017

  I cannot say enough good things about my experience at Lexus of London, particularly with Stephanie. I’m a young female and was buying my first car. From the first point of contact Stephanie was incredibly on the ball, friendly, and was able to answer all of my questions despite the fact that I was buying a used Mazda from a Lexus dealership. She made me feel completely comfortable throughout the entire process, and it gave me some reassurance to be buying a vehicle from another young female.
  
  After my test drive, Stephanie went over all the things I should consider in a truly unbiased way and provided me with lots of information that allowed me to make an informed decision. I truly felt that Stephanie was there to help me, and her main objective was that I got what was best for me, not that she made the sale regardless of what I needed. Stephanie is not only incredibly trustworthy, but clearly cares about her clients and what they need. I came into the dealership with a budget and she worked incredibly hard to help me walk out of the dealership BELOW budget. I told her what my budget was and she came in with a final number below what I was asking for!
  
  Stephanie went above and beyond on all occasions, making sure she was accessible by text if I had any questions, picking me up and dropping me off from home since I was currently without a car, and even went so far as to purchase me some beautiful flowers on the day I came in to pick up the vehicle since it was my birthday in 2 days.
  
  As for the dealership itself, I was thrilled at the attention to detail they put into making sure the car was safe, and up to their standards. They did all the running around for me and took care of my licensing and getting my new plates. Stephanie and Lexus of London made buying a car a wonderful experience and I would highly recommend them to anyone who wants a fantastic experience.

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• Hung Pham

  27 April 2017

  Had a Nav screen replaced today. Romeo is great! Very polite and professional, the team there is awesome too, I was moving my baby seat and one of the service reps came out to offer a hand. They also washed and vacuumed my vehicle as part of the service, I couldn't be more impressed. Thanks Romeo and team!

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• Fab Fontana

  19 April 2017

  I ordered a GPS software update for my LX and scheduled a service appointment for the following week to have the update installed. I was disappointed when I arrived at the dealer after driving an hour from my home outside London to be told that the software was not yet in stock. A simple phone call to me prior to the appointment advising me of the delay would have saved me a wasted 2 hour round trip commute. This was my first experience with the Lexus of London service department. Not impressed so far
  
  UPDATE: Now I'm impressed! The Lexus of London Service Manager contacted me directly to express his concern about my service appointment-gone-wrong, and has exceeded my customer expectations. Much appreciated

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• Jamal Abushehada

  09 April 2017

  Rick Watson is the Representative to go to! Amazing personality, finds exactly what you're looking for, and get you the exact pricing you're looking for! He's the go to guy!

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• Ann Wise

  19 January 2017

  I always have great service with Lexus and they are very good at getting you in fast and out fast or give you another lexus if you need one. They wash and vacum our vehicle every time which I think is very nice. no where else does that for you. where we dealt before.They work really hard at customer service and their Lexus customers really appreciate it.
  
  Karen is very nice and I love dealing with her as she always makes time if I need something done quickly.
  
  Keep up the great work at Lexus it is really appreciated. Love our Lexus.
  Ann Wise

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• Tony Sinko

  04 October 2016

  Bought a 2011 CT200 from them back in Dec 2014. I have had no issues with it at all and I drive 50,000 km a year. Fuel economy is amazing. Have gone back for service for everything(even though I live out of town) and the staff is excellent. Have a loaner car for me every time. I would highly recommend Lexus of London.

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