Lakefront Sports Centre Ltd

Location :

1350B Water St, Kelowna, BC V1Y 9P4
Added by Jopie, at 17 July 2023

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• Anonymous

  28 July 2023

  We went 2 days in a row, boating the first day and sea doing the second day. The women at the front desk were kind and provided great service. As well as the gentlemen that helped us with out getting the rentals on to the water, including Jose, provided exceptional service and were very personable.

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• Anonymous

  26 July 2023

  I have rented an E-Bike. The most wired thing is they have different prices as shown in the pictures. I asked to rent the bike for 6 or 4 hours but to the price the board shows in Front of the store. But management said no, I can only rent it to the price shown on the paper. This means they don't care about their customers and they only wanna make lots of money. The bike itself was ok and well maintained. A better customer service would also be give some instructions how the bike computer etc. work. But they did not..

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• Anonymous

  26 July 2023

  Very friendly staff and was a very easy rental process for an hour on the 160 hp jetski. The jetski was super powerful and loads of fun for about 20 minutes.
  
  My rental started at 3:55 and I went north for about 20 minutes. Apparently there are set boundaries that I was not told about but I was supposed to be told in my orientation. At 4:15 the jetski completely died and I called at 4:18 to get someone to tow me back. They picked me up at roughly 4:45 and started to make out way back. We got back about 5:40 and I was offered a 50% refund because it was 100% malfunction of the jetski. I was very cold and they had many problems on their hands from a storm the night before so I did not put up a fuss. Hopefully they will provide a full refund or a problem free hour to the next person this happens to.

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• Anonymous

  24 July 2023

  Check in lady and manager were terrible. The initial check in lady typed into the kiosk to charge us $3000, and would have gone in noticed if my husband didn’t catch it. She had no idea how to check that we were already scheduled to ride the jet ski. Had us re-sign a waiver that we had already signed online. Because she was so incompetent it took her 15 minutes to get us checked in. Once we got the deck, the manager - Catalina I believe is her name - argued with us for another 10 minutes how we were late for the orientation, that apparently takes 45 minutes. Even though it says all over their website, emails, and phone call that it’s 30 minutes. She didn’t bother helping us with out life jackets. Once we got to the dock the guy there was studious, professional and had us on our jet ski within 5 minutes. I highly recommend that this company retrain or re hire their front of house staff. They were incredibly rude, disrespectful and incompetent.

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• Anonymous

  24 July 2023

  The girl at the front desk did not give us the proper directions so we ended up being late to our orientation, even though I double checked the direction she was talking about. Furthermore the waivers were a nightmare so it took an extra 10 minutes to work on that for no reason. We were then 30 minutes late and then because of the papers they made us redo we only had 30 minutes left on our rental. They wouldn't give us any extra time even though we had proof we showed up exactly on time, and that she lead us down the wrong direction. We ended up only getting 45 minutes overall on the jetskis
  The person giving the orientation was nice but was disorganized and the management at this place was incredibly disorganized and unhelpful. This place needs to redo their employee training

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