Granby Chevrolet Cadillac Buick GMC - Groupe Bernier Daigle

Location :

595 Rue Boivin, Granby, QC J2G 2M1
Added by Jopie, at 23 November 2016

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• Antoine Benoit

  21 November 2017

  Ils me disent de laisser la lumière de pneu crevé allumée que c'est normal belle gang de génie ça!

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• Serge Patenaude

  07 October 2017

  Excellent service et bel accueil.

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• Maryse Legendre

  17 July 2017

  les premiers abords me parraissaient froids, mais je me trompais, finalement ont a achete une voiture , chez eux, ils sont supers!!!!! j'y retournerais

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• Andre Dallaire

  25 May 2017

  J'ai acheté une Buick Verano 2012 il y a quelques mois et je suis encore impressionné par la qualité du véhicule et le service que j'ai eu de la part de mon vendeur, Martin. Par la suite j'ai eu à aller à la concession pour un entretien et la mise à niveau du mon système Onstarencore une fois un excellent service de la part de l'aviseur et malgré un problème de configuration du Onstar pour les Verano 2012 le mecano n'a pas lâché et a trouvé une solution. Je n'ai absolument rien à dire de négatif. Expérience très positive pour moi !

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• BIG BEAR CUSTOM

  09 May 2017

  Personnel très attentionné et serviable autant à la réception, pièces qu'au vente. J'ai apprécié mon magasinage pour un nouveau véhicule ainsi qu'à l'achat de pièces neuves pour mon ancien.

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• Steven Mansour

  31 March 2017

  TL;DR: Price isn't everything, and consumer experience is worth a little extra.
  
  Leased my 2014 Cadillac ATS from here even though I live 80km away and have a local dealer, because I got the best price and they helped me combine different rebates and promotions. I felt like I got a good deal and didn't have to spend too much haggling. The salesman was friendly and open. Everything that came afterwards was less stellar, though.
  
  1) I continued to drive the 80km to get my service done with them, because I preferred continuing to use their dealership. However, the overall service experience is not what I expected from my first Cadillac. Everyone was friendly and competent, but that's it. Even though I was coming from almost an hour away, there was never any offer of a courtesy car - I had to wait, even for a 4-hour service. I mentioned recalls to them at several occasions, because they weren't showing up in the computer. They tried to charge me twice for "brake service", even though my salesman clearly stated that service is included for the length of the lease - I had to fight both times. My buddy, who leased his Acura ILX - a cheaper car - always had a [higher-scale] courtesy car to expose him to the brand, they always washed his car before giving it back to him, and got a lot more personalized service than I did. He got another, more expensive Acura afterwards, and I left Cadillac.
  
  2) When I dropped off the car at the end of the lease, I forgot my garage opener inside the car. I called *20 minutes* after leaving the dealership to tell them I'd come back and get it, but the salesman said "don't worry about it, I'll take care of it and send it to you!". Great. Except that 2 months later still no opener. So I called, and he seemed very disinterested - "Oh, they already picked up the car and it's gone, sorry." I would have rather he just told me to come back to pick it up rather than promise to take care of it and not handle it.
  
  3) When they called me from the dealership post-lease to ask about my experience and I told them the above points, the agent cut me off mid-sentence and said "So basically you don't want to get another car from here right? Ok, bye". So instead of using my experience as a way to improve or even win back my business, as soon as he felt that he couldn't make a quick sale, he wasn't interested in what I had to say anymore.

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• Patrick Brien

  10 December 2016

  Excellent service.

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• Dominique Deflandre

  30 November 2016

  Service courtois réponse à toutes mes questions, service de navette.

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