Giordano Global Collection

Location :

4151 Hazelbridge Way Unit 1130, Richmond, BC V6X 4J7
Added by Jopie, at 06 October 2020

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• Teresa Le

  15 December 2022

  Went here around 2018/19 and to this day I still remember the terrible experience. The moment I walked into the store that was almost empty except for the two shop employees that were chatting and laughing, they both stopped and stared at me. The store was dead silent except for maybe some background music.
  
  No one welcomed me, no one smiled or greeted me, just unfriendly staring. I felt like I interrupted something so I left.
  
  I didn't want to wander around a store while two unsmiling pairs of eyes followed me around. Whether the people working there 3-4 years ago hired to sell products or ward off intruders, I will never know.

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• Hebe K

  14 September 2022

  Nice selection and friendly staff👍

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• Snazzbazz101

  09 January 2022

  This one employee wearing a yellow polo shirt was extremely helpful and kind. He made my shopping experience extremely hassle free, while giving me some tips, and I would return just for him.

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• Lynne Lien

  26 July 2021

  With the many times I’ve been here, I’ve always left with something. Mainly from the men’s section, as they have a lot of nice things. I’ve bought a men’s small bomber for myself and it was a great oversized option.
  Items seem to be or quality as most things I own from there have lasted years.
  I really like their outerwear and light jackets.

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• H McGee

  13 October 2020

  Have to shout out to Bryan at Giordano Richmond for the amazing customer service I received tonight. On a holiday Monday it wasn’t very busy and I started out interested in a long black skirt but noticed there’s a sale for buy two items store wide and get 30% off so I started to browse for a second item. After about five minutes I wasn’t having any luck when I was approached and shown around the store. I realized that the sales rep really knew the merchandise and had some interesting and convincing suggestions. Usually when people work in stores in the mall and don’t make commission they ask you if you need help finding anything and you say “no” then they leave you alone but I was really paid attention to and shown some new ideas I wouldn’t have thought of by myself. I tried on the outfits and he was there to provide feedback through the different options. It’s so rare to have people in retail really care! He was also very confident about what he was suggesting even when I tried to consider another choice he didn’t waiver from his suggestion and he didn’t just start agreeing with everything I said. He was quite certain what looked better and that persuaded me to reconsider.
  In the end I did not make the purchase because I noticed that the rubber band on the “Free Size” skirt was starting to twist and that’s a huge pet peeve of mine. I found out there’s no-return policy either so unfortunately I left empty handed. I would have bought the items and worn them to see if the twisting band would actually be a problem or not but now I’ll never know! It was not worth the risk.
  Anyways, great customer service. Giordano is lucky to have staff like Bryan working there - he made my day.
  Four of my stars go to the friendly staff like Bryan. I would have given five stars if they had a normal returns/exchanges policy to protect customers in case the items aren’t what they’re expecting.

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