I sent a web inquiry through AutoTrader 3x and have waited for 2 weeks and no reply sent an email re a car and 2 days now and still waiting for a reply I will be going there in person and will give further feedback after that
I can't handle how horrible my experience is with Ensign.
I went in in May to start looking for my next car as my lease is running out and it is now nearing the end of July and I have been offered 1 car that was out of my budget. 1 car. Now I am chasing them down. Emailing and calling and being ignored. Now I am trying to get a hold of my Buy out package to go somewhere else and I have not gotten a response. I feel trapped and I just want out and get as far away as possible
f****** nightmare! the worst service experience ever. Instead of few hours they kept my car for 3days.said that they don't have now 'complimentary loaner car' even that they promising this on the website. Litterraly while you talking with them you feael that they DON'T CARE
I have not come across a car dealership that is as diligent and knowledgeable as the team working for Ensign Pacific Lease. They paid close attention to what was important to me. Their team ensured that I left with the best deal and car possible to suit my life. I felt as thought I was fully taken care of from inquiry to purchase. They are a class act. I highly recommend their services to anyone looking to purchase or lease a vehicle. Their quality of service far surpasses their competitors. Thank you, Pete and the Ensign team for all of your help. I will be using Ensign for all future car purchases 100%. You will not be disappointed.
Leased my Audi from Blair and Co. Great monthly price, and even better customer service! Highly recommend for all your leasing needs!
Although we did not end up going with a car. The customer service was amazing. Keishin was our sales representative and really went above and beyond in customer service. Would recommend him and this location to anyone looking for fantastic cars and amazing service.
First they promised a specific color then after a week called and said the color was unavailable and promised another color. Not even an hour later called back and said that was now unavailable. Secondly it has been almost two months and they owe me money, I'm supposed to get a check in the mail and still nothing and all that tell me is they will try to resend it. As well they are supposed to be refunding me money to a visa and they keep telling me it is waiting for my bank to approve it, well I called me bank and they have received nothing. Over all the salesman was good but once I got the car, all I have gotten is empty promises and seen no results.
My experience in he service department was really good!
They were accurate and the price was decent among what i expected!
Our first time at this dealership and very satisfied.
Amazing service!
They got our car in right away,very polite and courteous.
My best part is!Bryan the shuttle driver,drove me all the way to Richmond with some great conversations ,was really surprised and pleased with the shuttle service they offer.
P.S Their coffee is more fresh then most coffee shops :)
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I'm surprised by the last couple of reviews as I'm very happy with Downtown Nissan. I purchased a new- -to-me car last year. It was easy to do, and everyone was great. From the sales manager, to the service person, I got my car when I wanted it and they even put new tires on it and filled the tank with gas. Since then I've been in for the odd maintenance thing, oil and winter tire change, and they've always been efficient and pleasant to deal with. Often, after a car purchase you have second thoughts, but it's a year later, and I'm still happy. Thanks Downtown Nissan.