Name: DHL
Address: Magochanyama, Gaborone, Botswana, BW
Telephone: +267 370 5700

DHL is a point of interest, located at Magochanyama, Gaborone, Botswana. They can be contacted via phone at +267 370 5700, visit their website www.dhl.co.bw for more detailed information.

Location :

Magochanyama, Gaborone

Contacts :

Added by Jopie, at 24 September 2016

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday 8:30 AM – 1:00 PM
Sunday Closed

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Anonymous

22 May 2018

The delays in customs processing are a major hindrance. And there doesn't seem to be a "DHL representative" who calls and follows up with you regarding your parcel, as they indicated on the Tracking website.
Anonymous

22 May 2018

Never again! use their service at you own risk!! Dhl world wide will deliver your parcel to Gaborone in 2-3days as promised, but when it’s time to collect your parcel problems start. They open parcels, steal what they like, then keep it at their offices for weeks, when u call to ask about it they will give excuses an tell u to wait just like everyone. They also charge u on the date of collection, talking from experience. I got charged P400 for baby dresses which were used for that matter. An I paid £49.95 ( P637) for delivery Uk-BW. Parcel was less than 2kg an some dresses were missing. This people will give u soo much stress, an when u call them they’ll give u excuses, then start transferring your calls to each other laughing in their office. Very poor service 🙅🏾‍♀️
Anonymous

06 March 2018

I have mixed feelings about DHL Botswana. It's supposed to be express mail service door to door, but it isn't last 4-5 years. You have to visit their office at least ones before customs, then go again to pay and eventually collect your parcel. Sometimes it takes 20 days for customs to clear the parcel, I had 3-4 cases like this. Sometimes it's cleared in a day or two.
Anonymous

15 February 2018

The service was very poormy goods came in 3 days n i was only able to collect them after 3 weeks of phoning, going there physically and even threatening to take tgem to the authorities. Had a real bad experience hereParking is disaster, u have to park in reverse
Anonymous

09 January 2018

Good and efficient service. Reasonable prices and fast delivery.
Anonymous

23 November 2017

Efficient sales agent and customer centre has a professional by the name Masego.
Anonymous

13 November 2017

Never received a delivery from them. Had to collect my package personally each time. Incomplete at best
Anonymous

09 October 2017

Well trained and helpful staff.
Anonymous

09 October 2017

To be fair I think that the staff there do try their best and offer decent service most of the time. Sending outgoing parcels I’ve experienced no problems.
The problem arises when receiving parcels and there are delays of 2,3 and even 4 weeks between them and customs and you simply cannot extract your parcel.
I’m sure that their management can work something our with customs to make this process much faster because Fed Ex has always given my my parcel within 3-5 working days. Needs work in this area.
Anonymous

15 September 2017

This is the same place that called me to tell me that my parcel arrived without any contents – an iPhone! No, they couldn't help, it had to be the sender. In UK they told the sender that they could only offer the shipment cost in compensation. Also they are not allowed by UK regulators to issue insurance – it's their responsibility and liability. Go to court about it? So someone (maybe many) here know about this and so just open packets and remove the valuable contents. Tough, huh! Today a parcel arrived with a shipment number. They can't help. I went on their web site and got all the details: it's been sitting for weeks, with a message that there's a faulty address – there isn't. Phone, huh? DON'T EVER USE THEM, EVER.
Anonymous

16 August 2017

Great service in a poor environment for service providers.
Anonymous

12 August 2017

Most terrible customer service, delay in parcel delivery with no explanation whatsoever.
Anonymous

11 August 2017

There are extremely irritating and unprofessional delays that spoil DHL reputation at this particular depot. Excuses are commonly system faults and so on and on. Custom clearance seems to take too long to tolerate. Could someone out there at DHL management do something about this totally unacceptable situation?
Anonymous

12 June 2017

I was sent a package with documents (totaling 400 grams) from London. DHL Botswana did not deliver the package to me nor did they call to inform me that it had arrived. I sent the same documents, but now signed, and somehow the package had increased in weight by 100 grams. An extra 100 grams from just a signature.

DHL Botswana is pure trash.
Anonymous

14 February 2017

worst DHL office there is.Customer service suck..
Anonymous

31 December 2016

Charge you extra just because they can't do their job properly.
Anonymous

30 December 2016

Fastest delivery and reliable.
Anonymous

29 November 2016

Always disappointing.. never receive packages on time.. ever!
Anonymous

01 October 2016

Posting documents to South Africa has never been easier or quicker. Friendly service as I was helped happily even though I came just after the closing time, and despite this my documents arrived in Durban by 10am the following morninh. Very happy customer.