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Bom hotel , talvez já sentindo um peso essa idade a internet funcionou bem assim como as demais instalações. Atendimento bom talvez com falhas pontuais.
Went for a professional event, the room where the event took place was comfortable, climatized and ample. Good food and parking service
Wide room and toillet. Spectacular swimming pool with solarium and bar service. Amazing breakfast with a variety of tropical fruits as well as typical Brazilian dishes. Lastly, a handful of unmissable excursions like Canoa quebrada and Jericoacoara and many other activities. Lots of fun!
Ótimo atendimento, serviço agradável, espaço belo. Necessita de uma melhoria em seu estacionamento
Um ótimo local para ficar hospedado, atendimento com qualidade e eficiência! Indico a todos!
Hotel muito bom
Imagine a 3* from Europe with a big and dangerous Favela on the other side of the street. The hotel is far to be a 5*
The entrance was not welcome what’s so ever, very dark I book from the airport base on Vila Gale rates, and I was very disappointed with my room 1023 on the 1st floor the shower was extremely dirty with soap stain all over my shower area, the floor was sticky. So I ask the receptionist about the hotel if was from the Same Vila Galé Hotels in Bahia and her excuse was this is a hotel not a resort. Wow what great Customer Service response. Never come back on this unit again, next time I need to book my self on the resort if I want receive Vila Galé quality
It's a very big hotel, but it seems it has stopped on time. Not worthy the money it asks.
Great buffet breakfast. And price very reasonable
The hotel is Great. The problema I found was the surroundings at night. Its dangerous.
We ordered 2 hamburgers on the beach today here, after a 2 hour wait we got annoyed and asked the personal what was taking so long (in Portuguese) the first time they said we should wait a little longer after another half a hour still no food. We asked another person again and that one just plain ignored us. The thing we discovered is that they serve Brazilian people before tourist.
While good in facilities and catering, mostly serving big groups and conferences, it would be good for those who like to be "in the middle of nowhere" as the while the hotel is good to stay at and enjoy the facilities, it is quite far from downtown and in the evening hours there is nothing to do in the neighbourhood. Thus, something to consider, what do you want to do in the city.