Horrible service. Totally disappointed. Waiting in counter for hours due to system offline!
Has to be the worse experience to deal with. You pay a loan. Come back tomorrow. You ask for a letter. Come back tomorrow. You ask to talk to management come back tomorrow. Impolite accounts staff not even give eye contact. Overall 1 of of 10 for customer service. 2 out of 10 for overall. If you have a choice don't use them. You will not have a pleasant experiance
Great service, Friendly people, I could tell they were working really hard to meet customers' requests. They helped me with a good loan and options. Quick and easy, filling out the forms was a breeze and fast approval, wonderfull customer service.
good customer service and everyone is helpful, but the processes are little bit slow, but overall i recommend to deal with them.
Ridiculous customer service by Ali Mansouri. After the last installment some Penalty charges were debited to us which we were not aware and we were told to pay for the no loan certificate. When we enquired about it from the person, the person was hell rude and gave examples of policies and procedures and that it even if u deposit it on a day in bank, it will be counted in NFH bank once receiced in NFH account even if the receiving bank cresited to NFH account after two or three or four working days. This should not have been taken from customers. Its the bank n the NFH who should deal this late receipt of money in NFH account by bank. Totally HARAAM taken from customer for these penalties which were not supposed to be. When we asked for the name Of customer service representative, he gave the card by throwing it on table and said go n speak to manager or anyone.
Will not recommend NFH to anyone. Useless, ridiculous and loud voice customer service. Heavily disappointed.
Good service, nice and supportive staff.
لا يمكنك الدفع عن طريق انترنت الهاتف و مقوعهم سيئ
المفروض هناك ابلكيشن للهواتف كل الخدمات و المصارف تطورت الى هم للاسف