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Added by Jopie, at 01 September 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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24 Reviews
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14 March 2020
The worst company ever!
My strong recommendation, stay away from them!
Let’s start from the end. At 6 in the morning, on last day when we hurry to airport, I realize that I can’t start my car, and this because this company remotely cutoff the engine!!!
We asked them in advance to extend return of the car for another day, they send us email with the extra 38 euro, and we agreed to that and thought that’s its behind us.
Now we understand that they sent us link with for payment which we didn’t got (due the email server problem). Technical problem could happened, but they decide to punish us for non payment the extra day, and didn’t want to restart the engine so we can go to airport. They charged our deposit (around 200 euro) + we needed to take a taxi to airport for another 200 euro.
Still can’t believe that such a company still exist.
Be ware.response / report this review -
04 March 2020
Review 0 out of 10.
On February 28, Friday, we rented a Renault Traffic for three days. I would like to point out that the extra charge for a car without advertising stickers is extremely high, and with them the car is decorated more than a Christmas tree.
Two days later, on Sunday, 300 km from Sofia, we contacted the call center as a small part of the stop light was broken. Of course, we spoke with several Customer Service representatives (Christina, George) and discussed with them that the need for a protocol was extremely problematic (we have to travel 200 km again from Sofia on a business day and extend the rental agreement). We explained the damage and even sent photos. We have been told by the team that without protocol they cannot guarantee that we will not be charged, but they will try to understand all aspects and it is still possible that there will be no further charge. In addition, when we returned the car even earlier, Dimitar (part of the team) also told us that the damage was really small and we probably won't be charged.
Two days later, we received an invoice, quoting paragraphs from the contract that the client WILL be charged if there is no protocol. Does this mean that your team is not aware of the contracts themselves and does not give complete information to their clients by phone in case of an accident and thus may mislead them?
I would like to add that we mentioned on the phone several times that IF we were to be charged, we wanted to be notified in advance since the credit card mentioned is foreign and we would like to pay in a different way. Of course, that didn't happen, and we just received a billing invoice.
I would like to point out that we had paid for full insurance.
Last but not least, I am extremely disappointed when it comes to communicating with the team when there is a problem/accident. We've made about 20 calls in the last few days and it was almost impossible to get in touch with the same person we spoke with before. So every time you have to explain again and again the problematic situation (which is stressful enough for the driver himself!!!). This way, you have made it clear that there is no account manager responsible for each case from start to finish.response / report this review -
25 January 2020
Rented a Citroen C3. Was seamless in and out. First time renting a car so took a video at the start as per every online advice post says. Didn't need it, and they made me realise the sheet they mark is what matters. So he came back and went over it with me again. On returning the car, there were no issues at all. He looked over everything, checked it was full as was the agreement, and swiftly returned my deposit. I will use again when visiting Bulgaria
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03 November 2019
Quite good and cheep rental car company. The staff speaks English and it's helpful in case on has questions.
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22 July 2019
Apart from the lengthy GDPR form we had to complete, one for each driver, the service on collection was very good. Car just as described, and virtually new. The only thing we didn't like was that 'TopCar Car Rental' was splashed all over the car, front, back and sides, effectively shouting out that your are a tourist!
Check in of the car on return was a bit slow, especially as there was only one person on duty, and 4 cars arrived within 10 minutes of each other, just as he was returning from getting a sandwich.
Overall, would recommend them, and will use them again.response / report this review -
02 July 2019
very very bad experience - don't work with them - i know i will never work with them - thieves!!
charged me 50 EUR from the deposit for nothing- no damage at all in the car - they claim that it's written in the contract it's not allowed to smoke or to drive with pets - ALL THE CONTRACT IS IN BULGARIAN, NO ENGLISH AT ALL!!! - i have checked the email with the rental condition - nothing of the above is mentioned, when i took the car i spoke with 2 company representative - no one told me regarding that - there is a very very small sticker on the bottom of the window - just proving my point that they want to steal the 50 EUR - because i rent cars in west EU/ or stayed in hotels, where the smoking isn't allowed - they put much bigger signs, and the representative telling you that it's not allowed!! i saw the feed backs of other costumers - this agency charging lots of clients from the deposit, for nothing -it's a method to increase the profits!!!
service wise even worse!!! the representatives lied to me in my face, and gave false information:
1. when they told me it's not allowed to smoke in the car and drive with a pet, they showed me the part in the contract - again it's in Bulgarian, all the contract - i asked why the representative that rent m the car didn't told me that - they asked him , he claimed he is telling to everyone this rules - basically he lies in my face.
2. in the situation i faced i told to the representative ( there wasn't any damage in the car - some dog hair, and they claim some ash on the floor of the car) - let me take the car to car wash - i'll return it completely clean - he told me that i can't because the contract is finished at 14:00 - i told him when i pick up the car there was a delay of 15 minutes, and the guy who gave me the car told me i can return the car till 15:00 there is no problem. than he start to argue with me, why i haven't go to the main office and change the hour on the contract, and i can't take the car to a cleaning cause he saw the dog hair and the ash - when i spoke with the phone written on the website, they told me 3rd reason i can't take the car for cleaning - cause they closed the order, and written already the km.
3.from my experience with any company i work with - or any service, if i am not happy with the service i am receiving i can speak with manager - i asked at 14:00 at Sofia airport terminal , they claim there is no manager available, asked on the phone to speak with a manager - again 14:00 - no manager available.
final words: read other feed backs at the company site even, you will see many many clients complained that this company charging money from the deposit for no reason - and i am telling you they are thieves!!and don't know how to give proper service - i will never work with them again, not recommend to anyone!!
P.S promised to release the deposit within 2 hours, the money still on hold, lets see what will be with this thing - i am not surprisedresponse / report this review -
12 June 2019
Truly impressed how polite, friendly and responsible everyone was towards their work. The car honestly exceeded my expectation- it was brand new,spotlessly clean and exactly what I needed.The whole booking process was quick and easy thanks to the booking department. I would totally recommend the brand to all my friends who are visiting Bulgaria.
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25 April 2019
The process was very simple online, all questions answered before by online adviser. The staff of my chosen hire company at Sofia airport were very courteous and pleasant. All in all a very good experience. Will come back and also recommend the page. Well done to all.
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31 March 2019
The nr1 renting place in Sofia! The staff are super helpful and always smiling! We've rented around 10 times now and they never disappoint! If it's a holiday they sometimes give you a free gift! No hustle with anything and very fast service and easy to access with metro now since they changed their office space. Recommend and recommend if you need a car in Bulgaria.
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04 January 2019
Great efficient new economy car. Good customer service. Helpfull staff. Good prices.
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06 November 2017
We got a Ford Fiesta from 03/2017 (8 Months old)
The motorization was really weak, for driving on bulgarian roads. Features of the Car were quite the minimum of this manufacturer (Aux-In, automatic lightning, Tap-Blink)
What i have never seen before: The hubcaps were mounted using zip-ties.
The wiping water was empty and an ice scratch was not included by default.
The rental car company itself is located outside the airport, so a shuttle had to carry us to the airport.
Why I am also a bit disappointed, there were cars that provide a few more features for the same or a lower price.
To get those prices you need to book it via the bulgarian website.response / report this review -
31 October 2017
Keep away ! Returning the car will cost u on top of the 'nice' price. Bread crubs in the asj tray = 30 euro + they expect to report to the police for any minor srcratch u did not notice in your pick up + 80 euro
= total dissapointmentresponse / report this review -
11 October 2017
New car. No surprises. Staff waited at airport on time. Would recommend
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18 August 2017
This place charges 2x to 3x more than other companies.
Additionally they charged me for an extra day even though I returned the car on time.
Highly unprofessional!!!
I strongly suspect they are paying people to leave them positive 5 star fake reviews. That's how they are being ranked higher on Google.response / report this review -
07 August 2017
Pretty sure the good reviews must be fake. I was sent an email to bring my license, passport/ID, credit card and the email with the booking and when I arrived at their office they made up a fact that they don't let out cars to Bulgarian people who don't bring a document that is given to you when you receive your drivers license. They handled it really unprofessionally, didn't even suggest taking us back to the airport and if they don't return my deposit they can rest assured we will meet in court.
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09 May 2017
Easy to use and fast good service. You need to be able to call them from the airport for a pick up.
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03 May 2017
Hello,
We had a very bad news when we gave back the car (washed, full tanked and without any damage). The company asked us to pay supplement charge without any reason.
Be careful they have been dishonest and took the amount on our account although we refused to pay.
BE CAREFUL!! you sign a contract where it's written that they can take any amount on your account thanks to the print of your Credit Card (150€ / 300 lv. it's only to see if you have 150€ on your account but they can take what they want)
Have a nice trip in Bulgaria with another rent compagnyresponse / report this review -
22 April 2017
I am very dissapointed from this company. Rent a car for almost one month and received an extra charges when return for mistake of my navigator That I come to the border of Romania and the same time make a Uturn. They charge me a sum of money that have not written in the contract , just smth small letters on Bulgarian language. Three times I wrote email - nobody even answer.I am waiting for the attention now. Later will write the blog of how we received and returned the car, customer service, how the staff speak with the customer and more.
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20 April 2017
Not easy for me to give 5 stars,but these guys are doing great job.
New cars,perfect customer service
Keep it like that!response / report this review -
27 March 2017
They charged me for extra money without any reason
The manager is a big layer and I'm recommending not to get there!!!response / report this review -
18 March 2017
Friendly staff. Very easy payments and cheap cars. Probably the best car hire in Bulgaria.
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30 January 2017
Right breaklight was not working, attendant told us it's supposed to. Car was clean, but handling time at the rental office was too long.
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21 October 2016
Big like, we rented a car from them in Sofia on october and went to greece. It was the best deal around.
For our friends they even agreed to pic the car from thessaloniki.
I advise all to check price with Top Rent.
You won't be sorry.response / report this review -
08 September 2016
Perfect service and fully satisfied from the car - brand new - only 1000 km!!! Affordable price! Great job guys! Will for sure use Top Rent A Car for future.
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