The class of car that we originally booked was not available. We were “upgraded” to a car that would accommodate us and our bags. Since the mistake was Sixt’s fault for not holding a car from the category we selected, I expected that this “upgrade” would be free. Instead we learned that we had been charged more than $150 than we originally agreed upon. I find this behavior to be extremely unethical and disappointing.
Absolute scammers! Rented a small car with 45 liter capacity. Returned 1/8th of tank. Was charged 230 EUROS !! Never rent from SIXT again.
In addition rented baby seat, they are given out to you all absolutely dirty, and stored as a pile of junk, with staff not even knowing how to attach to the car. Despicable given the price per day, and safety risk.
Worst experience ever. We had to wait for 1 hour and the queue out of 3 people didn’t get smaller. The woman kept chatting to a guy and didn’t care about customers waiting. Europcar next to sixt was way faster with customers
Some new guy made mistake with me with the price of 2 days then after we make the deal, there was a mistake that’s he made it , it appeared that I paid for 1 day ,
I was already booked the car and paid a total amount of 273.96£ and the amount charged in my account in the bank account , they sent me back just a partial refund of 135,23 £ .
The office promise me to get the full refund.
I feel deprived in this section
And you caused mental anguish
And when I asked to check the issue and give me back the whole refund, no one contact with me and they ignore my request.
Since the team changed 2 months ago, quality of service (wait times, cars not ready, push to charge extras, etc..) has gone down drastically. I have been a full time customer for over a year and a half at this location and the drop in service is notable.
Really mad after trying to rent a car here. First of all there's no English language on their website. Secondly I tried to rent a car yesterday (on another location) and the guy that unfortunately they have no cars at the moment but he arranged a reservation for today at midi station. Finally today when I arrived by taxi with wife and baby they just declined my reservation because they only want to work with credit cards. They did not want to take cash either. No excuses, no alternative solutions, literally just "Give us a credit card or go away".
I use my card all the time in other countries to rent cars and pay for many other services, I do not use credits as a matter of principle, this rule makes no sense for me in the first place (though if they would be kind enough to publish it in English on their website I would not waste my time and money). I do not understand what is the problem if I am leaving a deposit and paying for insurance and protection - what difference does category of my card make?
Anyways because of the "nice" service here I wasted time, wasted money for taxi, in the end luckily found an alternative solution. Did not have this problems with Sixt in other countries
I rented a big van, because I needed to move some furniture from my dorm to my house. I booked an Open Vivaro in advance and everything went smoothly. The service was friendly and very helpful. The car was brand new, only 3 months old. Before you return the car, you have to get a full tank. Overall, I was very happy with the car and their service.
Excellent service by the staff and very nice cars. Take care if you are returning the car on a sunday morning because many roads are closed and the GPS usually don´t know it.
The Workers were very helpfull and gave me lots of good hints. The car was a new Smart Fortwo, and was completely new. They even gave me the chance of leaving the car in the other garage, and ofered me the tank fulling charges. I will always rent my car in Sixt after this amazing service.
Thank you Sixt Brussels!
I've just been scammed for the supervisor at this sixt. She wanted to charge me, AFTER I signed and paid the already agreed contract, for the winter tires that the car SHE chose for me, had.
I canceled the contract, she charged me 100 euros and said it would be reinbursed later.
I ended up renting at Europecar :)
I rented Renault TALISMAN from them for 7 days. They got excellent packages and service. I would definitely recommend this.
The car was almost new, clean and well maintained.
The customer executive are very cooperative and helpful.
Have wonderful cars, but do not acept contracts with unlimeted Kms.unbelivebel