Name: Europcar Brussels Midi Railway Station
Address: Bruxelles-Midi, Pl. Victor Horta, 1060 Bruxelles, Belgium, BE
Telephone: +32 2 522 95 73

Europcar Brussels Midi Railway Station is a car rental, located at Bruxelles-Midi, Pl. Victor Horta, 1060 Bruxelles, Belgium. They can be contacted via phone at +32 2 522 95 73, visit their website www.europcar.be for more detailed information.

Location :

Bruxelles-Midi, Pl. Victor Horta, 1060 Bruxelles

Contacts :

Added by Jopie, at 08 July 2013

Monday 8:30 AM – 12:30 PM, 1:00 – 5:00 PM
Tuesday 8:30 AM – 12:30 PM, 1:00 – 5:00 PM
Wednesday 8:30 AM – 12:30 PM, 1:00 – 5:00 PM
Thursday 8:30 AM – 12:30 PM, 1:00 – 5:00 PM
Friday 8:30 AM – 12:30 PM, 1:00 – 5:00 PM
Saturday 8:00 AM – 4:00 PM
Sunday Closed

Add email
Add business description
Add Social Media
Add Products and Services

Anonymous

22 October 2021

Awful costumer service and regulations. They are totally not forthcoming towards the client in case of cancellation before the 48h, even the issue is about having a valid credit car which is not clearly stated by the proxy companies they use. So they let you do the reservation and pay without credit car, and later tell you that you do need a credit card. So no refund. Of course they have their conditions written on the website, but you have to look for them and they have it only in few languages.
Anonymous

23 September 2021

Rented a car to drive to Germany for my grandmother's funeral in early 2021 to avoid public transport.
I am a very careful driver and the car was parked in my mother's garage the entire time to avoid any damages accidently done by passing cars on the street.

I returned the car to Europcar in Brussels on time, filled the tank to full directly in front of the Midi Station and took about a 100 pictures of the parked car's interior and exterior so safeguard against any claims. Before, I had even cleaned the windshield of dead insects to be able to take clear high resolution pictures, to be able to show that there is no damage.

A few days later, I get an updated bill: they had charged me an extra day for late return and claimed I had chipped the windshield. The picture of the windshield they sent me was low-res and only had a big yellow circle covering half of the windshield to substantiate their claims.

Of course I still had the parking ticket from when I entered the underground parking to return the car - which is date/time stamped - and a time-stamped picture of the parked car under the Europcar sign that marks their parking spaces.

I contested the extra charge online and sent the pictures as proof. Took me some time to find out which number to call and where to send the claim and upload the pictures.
I didn't even bother to contest the ridiculous and clearly made-up windshield damage charge, as I had full coverage and was safe from any overblown demands - I don't even know why they bothered.

Long story short: I got the money back for the overcharged extra day but it cost me time and nerves which were already bare due to my grandmother's funeral.
Anonymous

08 September 2021

I made online reservation of a car for 5 days. They didn't cancel my reservation and after i call them they said you don't have booking because it's canceled, we don't have car available. Nobody called me, they didn't send an email and if i came to the agency they would not have car for me and i need to go for a trip. The lady on the phone was so rude and she hang up, she said she canceled and i should received an email, but no email, no nothing! Avoid EUROPCAR in BRUSSEL!
Anonymous

25 August 2021

I wish I could give zero stars. Awful customer service. After 6 months, we returned the car we rented in good condition. The people on site refused to do a scan of the car with us because of Covid-19 situation. 2 days later, there was an extra charge of €800 on the credit card without any explanation, no bill, no statement, nothing. We visited the rental place, and we received no proof, nothing, just a bill that says it is due to the damages. We were told to write back to the customer service and demand photos. I do not understand why the local office where we rented the car and clearly did the inspection can not present the proof. Emails back and forth and after 10 days, there is still no proof, nothing of the breakdown of the damages, no pictures, no bills. The customer service responds in 3 or 4 days if we are lucky. And when they do, they keep sending us broken links and the attitude is awful. The only feedback they gave us, is that we are obligated to pay whatever charges deemed by Europcar. Never use them!!!
Anonymous

24 November 2020

What a rip off! When you sign up they say it's 240 Euros for 3 days, but when your credit card statement arrives 1 week later they add all kinds of extras and deduct 440 Euros. They even charge "labour" of 39,30 Euros to put petrol in the car , I am not even adding the price of the petrol to that. 39,3 Euros for 5 minutes is like almost 500 Euros per hour! Furthermore don't get a car in Europe. Parking is 6 Euros PER HOUR in Amsterdam. They did not explain properly where to drop off the car and when we went back to Midi we struggled to find the parking and as a result missed the train, and then missed our connecting flight A nightmare.
Anonymous

16 April 2017

Good service. New cars
Anonymous

09 February 2017

great staff
Anonymous

18 October 2016

I booked more than once from them and for long periods, however their staff is very rode. There was a very small scratch that you can't see unless u stare at it and they charged me for 280 euros!!. And when I asked why they said either you pay it or we will take it from your visa, without even explaining why it costs this much.
Anonymous

13 July 2016

I have been overcharged my credit card here and I can't reach or get an answer from them for explanation.
Anonymous

13 June 2016

Most of the staff is very helpful and nice. Good knowledge of English, French, Dutch
Anonymous

15 July 2013

As canadians we decided to rent a car and tour to bastogne. We were never given a map and no one offered help in getting out of brussels. To make a long story short we ended up at a gas station to ask for help. While sitting there in the car stopped, a cargo van clipped the front of our car and tore off the hood and grill. If we had been given a map and some attention at the rental office, perhaps none of this would have happened. I will not use Europcar again.