André Baby Brussels

Location :

Avenue Jean Volders 43, 1060 Saint-Gilles
Added by Jopie, at 15 March 2014

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• Emmanuel Crollen

  25 May 2021

  I came here to have the folding mechanism of a Bugaboo 1 repaired. Unfortunately, there was no longer a spare part for this and we were forced to purchase a completely new chassis for our children's carriage.

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• Vincent Cottreau

  27 February 2021

  Very nice store especially very professional I highly recommend it and very large selection of incredible strollers ..

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• Marius Cotescu

  27 August 2017

  Low stock unfriendly baby shop

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• Ashley Butcher

  28 March 2016

  Another business overdue for expiry - rude staff, crowded disorganised store, a complete lack of information and unbelievably high prices.

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• Tom Espley

  22 March 2014

  This was our local shop which we were pleased to go to when our baby due date was approaching, and we felt it was time to start shopping for what we needed.
  
  They have a good selection - especially of beds, and everything is visible across 2 floors, which makes it easy to look at.
  
  However, our experience was really aweful when we started asking for advice. I'm not sure if we upset the server somehow by looking around on our own to start with, rather than asking for advice immediately. When we started to ask about pushchairs / strollers it was quite difficult to get information from the server. For example he would say that maxi-cosi car seat pushchairs for babys were not good - but we had to press him several times to understand why he didn't like them. It kind of gave the impression to us that he felt superior.
  
  There were strange comments from the server also when we were using the booklet from ONE (Office de naissance & enfance - Belgian francophone childrens services government agency). Apparently the server had been doing his job for 20 years, long before ONE existed. Some how either we were being inadvertently rude by reading the book, or the man must have had personal vendetta against ONE. It quite possibly was a cultural misunderstanding.
  
  Then when i asked to try the collapse and fold mechanism on the buggy myself, my request was ignored. Again I had to repeat the request several times, At first the demonstration by the server was simply repeated, without answering my request, so again I re-explained that I wanted to do it with my own hands. Eventually i was told that i could only touch the goods if i bought them. I found this completely ridiculous in a shop in the 21st century - the only reason for shopping in a physical place, rather than online is that i get to touch the goods.
  
  With all the difficulty with the communication and the odd attitude i became quite angry, and unfortunately this lead to me to be rude - i regret it really.
  
  But i certainly can't recommend this shop.
  
  If you're belgian then may be you will pick up better on non-verbal communication and understand how to be appropriately respectful to the shop assistant. This would probably give you a better shopping experience. (Normally i get on fine in Belgium with my french, even quite complicated and challenging negotiations)

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