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Added by Jopie, at 16 September 2015
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2 Reviews
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18 May 2016
Terrible
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23 September 2015
Appalling.
1) Shipment
• Only two persons were sent on the day of packing for a four bedroom house. Both my partner and I had to arrange for a second day’s leave at very busy times in our own work schedules to accommodate a second day of packing. If there were insufficient numbers to attend to our needs on the day arranged, an alternative date should have been set.
• The size of container was significantly under-estimated and it took approximately one month (perhaps longer) to move the household goods to a larger container which could accommodate all our items.
2) Air Freight
• The office claimed that they could not transfer goods from Tanzania until certain paperwork had been filed from Brussels, causing a delay to the original planned pick up date. This has proven unfounded.
All these components have resulted in a lose lose situation for my family. We anticipate delivery time of four months for shipment (Tanzania to Belgium) perhaps longer and it has been over 4 weeks for air freight with no sign of our goods as yet. In the meantime, we have no beds, linen, kitchen equipment or even winterwear. I am also 7 months pregnant with twins.
This was not the service that was promised nor expected. I shall not be using AGS in future and I shall actively discourage colleagues, friends and family from using AGS.
Every complaint has been met with silence.
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