Tags : #PointOfInterest, #Establishment

Location :

Plot No. 05, রোড নং 3/B, Block: H, Dhaka 1230

Contacts :

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday Closed
Saturday Closed
Sunday 9:00 AM – 5:00 PM

Google User

14 July 2024

Worst service.
I think silently and intentionally they are promoting ' dalal', middle man service. At the room 302 they are intentionally refusing to receive papers for the 'typo', previously such typo mistake could have been corrected while biometric was given.

Such a rubbish service at every service point room 104 , 302 and biometric.
The DG is suppose to look on the operational procedure but definitely 'speed money' make things overlooked.
Google User

07 June 2024

Worst Service! They should mention which paper should bring.. After waiting 3-4 hours.. They ask for Student ID Card.. 😵‍💫 Utility Bill (original copy) and so on!

And your whole day is wasted…
Google User

30 May 2024

A devastating experience. Two lady officers at the application submission counter were asking for irrelevant documents which are not even mentioned in the website like tenant contract copy (though utility bill's copy was mentioned at website), marriage certificate (even for passport renewal), Parent's NID number in the application (though it is optional), NOC from private job holders and many more...
There were no written instructions about such document that they were asking for and you wont even know which doc they will ask for to reject your application.
Fan infront of the counter were nonfunctional, so after standing for a long time on a hot summer day when you face such irrelevant demand, it is quite harassing.

However there are many brokers there, through them the process will be smooth like butter & only documents you will require are NID, application, appointment slip, utility bill copy and previous passport copy (if any).

Life is easier here if you have high official reference or have paid speed money.
Google User

12 March 2023

The passport office employee's are very helpful. From the initial form checking to final bio metric enrollment took only less than 2 hours.

There are couple of photocopy and print shops on the road towards the lake after the passport office. There are 3 desk to check and recheck documents before taking the Bio metrics.

It is better to arrive around 10am, as the there is less queue. But it gets crowded later on.

Also, do not forget to bring your old passport and NID.

Delivery of passport is from 9:30am to 3pm on 2nd floor (বাংলায় 3 তলা). But the helpful office staff will try to assist you with delivery even after 3pm. Unless required, please try to come for delivery of passport on given date during this time. Let us not make the good staffs stressed out.
Google User

20 June 2022

This gov't office seems to be the worst place in Uttara. As long as I went, I saw some people fighting.🤜🤛
People come for services, but they can't afford them.
Very small rooms, people are being harassed because there is no space.
Authorities will be requested to appoint more office bearers who'r keen to work with the mind...
Anynomous

29 September 2021

I went there to renew my passport. I filled my form online, paid my fees and took appointment beforehand. From fingerprint to police clearance to delivery, everything went smoothly and got my passport even before the delivery date.
Anynomous

23 July 2021

I liked the service. Didn't like the location. E-passports are distributed in three places in Dhaka city. This is one of them. But to get here you have to come in a separate autorickshaw or car. It is not located next to any bus stop or crowded place. It is located next to Dia Bari in Uttara. Their service is satisfying and they will provide your passport in very short time. You will get free wifi advantage (no need any password). You will get sitting chair and use wifi by sitting there and that's why you do not feel lonely or boring time.
Anynomous

15 April 2021

Looking good. But, need to be more professional. During this lockdown situation, they may send a massage that the service is closed. People travels to the office based on the appointment date. But, people are being disappointed, when they are reaching there and knowing that the office is closed.
Anynomous

08 April 2021

Due to Covid 19 Lockdown no new Entry only delivary of Passports going on
Anynomous

25 March 2021

It is the regional passport office of Dhaka North. Plot-5 Road-3B Block-H Sector-12 located in Uttara Their inner environment and all the systems are very tidy and one useful work is done on each floor! The area is very beautiful and it is easy to come from any place.
Anynomous

15 March 2021

Till now it’s far better that Agargaon and Gazipur. I hope the staffs will keep this office better than the others.
Anynomous

21 December 2020

Very good service. There is no Corruption.
Anynomous

10 September 2020

Nearly passport office of Uttara
Anynomous

05 March 2020

Some time good service but on EPP very worsting service!

But Now They don't know what the next process!

OMG. Am tired!
Anynomous

23 February 2020

This place is a freaking circus. They don’t follow online appointments I don’t understand why would they even have such options and no one bothers to maintain serial.
People are not helpful at all.
Anynomous

02 February 2020

Good processing system of E passport. Liked it . These guys now look professional. No disturbance from any third party . Bangladesh moved forward what I could not believe until I saw the service of this office .
Anynomous

15 January 2020

I got my passport delivered in 2 months.Dont know what took so much time. Police complaint that they sent paper to police after a brief period.
They r well behaved at least was with me. Clean building but not enough space.
One of their stuff asked for my NID though I had my birth certificate. Anyway work was done. But they wanted to reject my application first.
The office located in a corner area of uttara. Sector 14, road isn't perfect. It will take 20 minutes by rickshaw from housebuilding to reach the office and the rickshaw fare will be 50 taka.
Must take ur NID with you. They don't want to accept birth certificate. Also bring ur printed Application form, Bank receipt, house electric bill copy, work ID.
Anynomous

02 December 2019

Uttara passport office is nice decorated and the services is quite good but you need to go early with all information then go to 407 room for the biometric process. That's all
Anynomous

28 January 2019

I applied for MRP at 14.01.2019 on emergency basis (Express Service) but at 28.01.2019 still they didn't deliver. When I questioned them they told police verification wasn't done at schedule time, so made some delay. But when I checked online there shows ready for dispatch from 25.01.2019 and that's make me angry. I looking for respective person giving a complaint but there was no counter for such record.
Anynomous

23 January 2019

This Regional Passport Office is not much crowdy like other regional offices. Good management is observed here
Anynomous

19 January 2019

Passport renewal is very easy process from RPO Uttara! You have to fillup the DIP form 2 & make payment 3450 tk only for Normal (within 21 days)as well as 6900 tk only for Urgent (within 7 days) from Sonali bank, One Bank, Bank Asia. You can also change your Present address, NID number, Picture & signature without hassel. No middle man seen here. Enjoy!
Anynomous

15 January 2019

This passport office provide a great service. No middle man or bribing needed. If you want to issue new passport fill up your form on their webpage , and pay necessary fees in sonali bank, bank asia, dhaka bank, one bank, trust bank or premiere bank before you come here. I have given photos for necessary steps.
Anynomous

08 November 2018

the place of this office is not upto the mark.the service from the office staff is not satisfying. They behave rude everytime.i think they should be more trained up to deal with senior citizen.They should focus on time.They took long time for every paper process
Anynomous

06 November 2018

Service was very good. They didn't made me feel for a single second that this is a government office. The most positive thing is you cannot find a broker after exhaustive search.
Anynomous

03 October 2018

Some mass people will never change their mentality to do all things in rush and don't care about rules and discipline, which is really annoying. However, Service is OK from the officers.
Anynomous

20 September 2018

I applied for the passport for regular time of one month and I have got my passport within 19days along with my wife and younger brother's passport. There are some "Document Processing Dalal" outside the Uttara passport office who shares for 1500/- for each passport. But if one prepares documents properly then without any hassle he/she can get the passport done without Dalal. By the way overall service quality of Uttara Passport Office is much better than any other Bangladeshi Government Office.
Anynomous

06 September 2018

one of the few government offices to get one stop service without any kind of harassment. no harassment of brokers like paying extra money for your work to get done. employees are helpful & cordial.
Anynomous

24 April 2018

1 month 25 days running but I didn't get my passport either...worst service 😭
Anynomous

17 April 2018

Worst service ever ...er chaite Agargaon er service onek valo at least time moto delivery to kore...amar choto bhai er passport daoar kotha 8/04/18 te akhono pai nai ajke 17/04/18 sms dile bole printing process
Anynomous

07 April 2018

Though this is a government office, but traditional slowness and file complexity are not here. Well decorated and well planned. Officials are helpful
Anynomous

12 March 2018

Service is very good. I am 100% satisfied. I got my passport without any hassle. The only problem I faced is there is no bank around to submit passport fees.
They are very cooperative. You don't need any broker or middle man if you know/follow the required instructions.
Anynomous

18 February 2018

it's a very friendly place and they behave good with all the clients. You will get a good environment here
Anynomous

04 February 2018

They are very cooperative.
After completing my work he(information collection person) gives me a চকলেট gift.
They doing their work very much faster.
Anynomous

17 January 2018

Ok. This is a new office with insufficient manpower. Still this is a good office. You need to be patient in serial. Sometimes there is long serial to reach counter.
Senior citizens can take facilities at ground floor. Breastfeeding room 203. Prayer place is available there. Security check at the entry. All forms are delivered free of cost.
I fill good there.
Anynomous

31 December 2017

Now passport office service is very good. All information available through notice and posters. No hassle by broker or middle man. Sufficient space available for waiting both male and female.

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