Azerbaijan Airlines CJSC

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11 Azadlıq prospekti, Bakı 1000
Added by Jopie, at 18 September 2011

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• Vasif Huseynov

  21 October 2020

  Beautiful

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• IIgar Gadirov

  14 July 2020

  Support is not working at all. They are not answer to E-mail, phone, even to whatsapp (((

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• Prannay Ghosh

  21 February 2020

  Nice airlines, prompt service, good legroom between seats.

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• Abbas Mohammad

  22 January 2020

  Call the call center they never reply advice never book

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• Javanshir Safarov

  14 March 2019

  AZAL by itself was a great reason to hate travelling. However, the customer complaints didn't satisfy them enough, so they decided to open a subsidiary - Buta Airways to obtain more negative comments. It was supposed to be a low-cost airline company, but it turned out as a low-service company. I tried to change the seats and the website blocked me. I called their customer service and apparently the website blocked them as well (I can't stop laughing). -Would you like to change your seat? -5 AZN please. -Hand-luggage you said? -Empty your wallet, sir! -Extra water? -How dare you! -Oh, you want to complain? -10 AZN please. I guess they are even going to offer to fly the plane by yourself for a few hundred AZNs in the future. Shame on you BUTA! Shame on you AZAL! The worst airlines in the whole world.
  
  Response to the comment of the owner:
  I lived abroad and flew enough to acknowledge the difference between a traditional airlines and low-cost carriers. 450 AZN ($260) for the tickets of an adult and a toddler (taking into account that carrying an infant is free of charge) is not low-cost for an hour flight. Besides, low-cost doesn't mean poor quality service. Your website offers to change the automatically assigned seat for some amount of money and upon trying to change it the system blocks me. Your call center guy doesn't know how to solve the problem and asks me to wait on the line for 10 minutes without a single response. Your company is so cheap that your call center hold music is silence (no music).

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• Nawaf Alnaqbi

  18 February 2018

  We need application for Azerbaijan airline
  Also why we cannot make change date from website like other airlines, we must to call to change date or sending email they will answer late. So please provide for us website to change date online no need email and calling if it can make application from this we can change and mange our booking, thank you

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• Енот Федот Коткин

  27 September 2017

  Покупали билеты в Москве на AZAL, по приезду во Внуково оказалось что летим Buta Airways, регистрация оказалась платной, 3 евро с пассажира, ручная кладь весом 4 кг. на двоих пассажиров 25 евро, бортовое питание только булочка с куриной колбасой и 150 гр. воды. Остальное всё за оплату, даже чай! Позор! Возвращались S7, никаких доплат!

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• Marlina Prasetia

  18 September 2017

  Azerbaijan Airlines should question their credibility. Be aware of tons of hidden charges.
  
  Azerbaijan Airlines has really to look into their child budget airlines Buta Airlines; It should not lie to customer that they buy an Azerbaijan Airlines which is not a budget airlines, yet when check in on counter the passangers found it is served by Buta Airlines which means nothing is included.
  
  Passengers suffers and felt ripped off as they have to cough up extra moneys of on-counter check-in as Buta Airlines not allowed for online check-in, and no cabin baggage allowance as well. Yet on the ticket purchased, with all their links to all those terms&conditions, it is all said that passangers will fly with Azerbaijan Airlines that has allowances both on carry on and check-in luggages.
  
  So Azerbaijan sold their so call great name; but it done a *BIG LIE* by selling off their greatness for full-of-hidden-charges Buta Airlines.

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• Sabri Keleş

  12 November 2016

  Azerbaijcan uçaklarının fotoğraflarını çekiyorum ama gitmek nasip olmadı.
  Azerbaijcan Airlines fotolarını ve daha fazlasını google'da Sabri Keleş olarak aradığınızda bulabilir ve satın da alabilirsiniz.

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• Rashad Pashazadé

  25 September 2011

  Very high level .. Bravo !!

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