Montblanc Boutique Aruba

Location :

L.G. Smith Blvd 95, Oranjestad
Added by Jopie, at 20 December 2017

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• Dick Rikkengaa

  27 December 2017

  Well, as resident of Aruba and interested in fountain pens, I decided to take the 45 minute drive to visit the Mont Blanc store.
  
  On December 26, 2017, I passed by around 10 in the morning. A sign was put up that they open this day from 4pm to 10pm. No problem, it is after all a holiday.
  
  I went home and spend some time online to pin-point what I actually wanted from Mont Blanc. I narrowed it down to 3 choices.
  $822.00, $1,065.00 and $1,038.00 (not to bore you with models and such)
  
  A little bit pumped-up with excitement to own one of those (very expensive) items, I jumped in the car at 3:30pm and reached 4:10pm
  
  You guessed it closed still!!!
  
  A couple of tourists who also wanted to enter mentioned that there was personnel inside because of the keys in the door. I double checked the sign with the holiday opening hours and confirmed that they should open at 4:00pm.
  
  Irritated but still willing, I decided to wait for a little while. Maybe a "nature call" is the cause of the delay?
  
  Back at 4:30 and meeting the same tourists at the door, Mont Blanc is still closed with 2 ladies inside.
  
  Back at 4:45pm still closed and tourist gone.
  
  At 4:55pm I still double checked the holiday opening hours sign. Maybe I mis-read it? No I did read it correct. While in disgust I peeked inside, I was able to make eye-contact with one of the ladies.
  Pointing at my watch and signing that they should open at 4pm, she came to the door, unlocked it and opened it a little bit, stick her head outside and ask: "Can I help you with something sir?"
  
  "You sign says that you suppose to open at 4pm" I replied
  "I decided to open at 5pm. Please come in" she replied without making any excuse for her decision and not communicating this to her potential clients by just making the adjustment on the opening sign.
  
  "Well lady, leave it. I came all the way from the other side of the island just to discover that YOU decided open a hour later".
  
  Yes, I am a little bit short-fused in these kind of situations and, in my case, will take years to cool down.
  
  My Mont Blanc will be ordered online because if the personnel don't care about their clients, less they care about their products.
  
  The store personnel will MAKE or BREAK your store. In this case she broke it.

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