Our old roller doors needed replacing (one was damaged and the other was showing signs of its age). We decided to go with WR Engineering and got them to instal B&D Panel Lift ones. Everyone involved in the process was helpful and courteous, from office staff to installer. Matthew was amazing as he removed the old doors and installed the new ones single handedly and was very conscientious when setting up the various components. When a small problem emerged after installation it was fixed promptly and pleasantly. I have no hesitation in recommending WR Engineering to anyone considering new garage doors or replacing old ones.
Staff were helpful, friendly and knowledgeable. New garage door motor installed. Great service highly recommended 👍🏻
Totally professional service, from the initial contact to the installation of my garage door. Based on my experience, I'm happy to recommend WR Engineering.
Tradesman had a look but did not have the parts to complete the job. We were told the procedure was to pay $175 call out fee now and it comes off the total of $875 when they finish the job leaving a balance of $700 and they would send us a quote by email stating this. They did not email this quote.
I called the office and booked the job, again they told me the $175 original call out fee would come off the $875 job fee and the final total would be $700. I was
told this would be written on the job sheet, It was not.
The tradesman turned up and did an amazing job with a top quality product.
The job sheet balance was $875, no one was available to authorise or validate the quote of $700. They did however reduce the total from $875 to $795 as a second call out fee.
I have read their online terms and conditions page that includes a pricing and payment section. It states they may vary prices at any time without notice.
I would consider them again because the tradesman and product were good but I will expect and budget for higher than the quoted amount.
Have used WR for a few years now with no issues until recently. We had an issue with the garage door motor where we suspected to have stripped the gears inside. Had someone come out to look and without even taking the engine apart told us we needed a whole new motor (at almost $1000 in cost) and it wasn’t worth buying parts to repair. Knowing we would be replacing it anyway, my husband took the engine apart and found a couple of teeth in the helical gear were stripped. A quick search for the part in our manual and then online found a new gear for $60. We ordered it and fixed it within 30 minutes. Four months later and the motor is still running fine. I called WR multiple times to ask why the need to replace entire motor, but no response. They have never called me back. We are usually very understanding and with some good follow up communication, this bad review could be prevented but unfortunately not the case in this situation. We will not be using WR in the future.