Good Morning,
I am contacting you on your website as I have just had the most rude interaction with your weekend emergency helpline in regards to our rubbish collection. I had called at 10:40am to simply enquiry that our bins would be collected as they have been missed several times this week and we have mounds of rubbish. I was instructed that this would be followed up and I would receive a call back. When I did not hear back, I called again and Michelle, the weekend call service operator, was beyond rude. She talked back, she thought we were located in Melbourne, and was incredibly passive aggressive. This is after the weekday Operations Manager, Rebecca, promised us service would be completed today in total and in a timely manor. This week has been an absolute failure of service, both in rubbish collection and customer service. We will be in contact next week to discuss the events of this week and await a response.