About
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Added by Jopie, at 01 May 2017
Opening Hours
- Monday 6:00 PM – 9:00 AM
- Tuesday 6:00 PM – 9:00 AM
- Wednesday 6:00 PM – 9:00 AM
- Thursday 6:00 PM – 9:00 AM
- Friday 6:00 PM – 12:00 AM
- Saturday Open 24 hours
- Sunday Open 24 hours
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6 Reviews
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19 November 2017
These vets are the most beautiful people!! They cared for my 12 year old dog Rosie after she was attacked by another dog. Not only did they tend her wounds but her mental state also and they seemed to really enjoy meeting her and getting to know her. They were very kind to me and the state I was in after the incident. They took the time to explain everything to me and ensure that rosie and I would get through her recovery. Thank you all so much for looking after us!
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15 August 2017
Very unhappy with the events that happened when we took our sick 10 week old puppy to this clinic on the weekend.
Upon attending, the vet on duty at the time gave us options to either take our puppy home and monitor him or leave him in for observation and further oxygen that was required. As we weren't the experts we thought we were being guided by a professional and opted to leave him in for observation etc. After 2 updates from said Vet he could not give us any idea about what the issue was only that our puppy was not doing well once taken out of the oxygen cage. He twice told us that our puppy's chest was fine so it was the upper respiratory that was possibly the issue. After the last update he then said that chest xrays were most likely going to be required!
We then attended the hospital to see our puppy only to be told that there would be a half hour wait! Once we finally got to see him almost 1 hour later, we were advised that he should be kept in until 6pm that night, meaning another 5 hours, I asked for us to be able to take him out of the oxygen tank and sit with us to make the decision as to whether we wanted to leave him there or take him home.
Once he was out of the oxygen tank he straight away fell asleep in my arms and his breathing was absolutely fine and normal! After 1/2 hour of sitting in the consultation room with him just to be sure, he was bouncing around like there was nothing wrong with him. So we leave the hospital with our puppy and a $900 bill which we feel was to some part COMPLETELY unnecessary.
Our Breeder could provide more information than this place, which is extremely disappointing.
I will say one good thing about this hospital which is Vet Jen, she was absolutely lovely to deal with and knew more about what was going on than the other Vet!
All in all, I am sorry to say but I would not recommend this animal hospital after our experience.response / report this review -
02 July 2017
They care more about money than the wellbeing of the animals, they missed something when checking my cat and when I rang up a few hours later and mentioned and asked to bring him back to have it looked at, they said I would have to pay a reassessment meant fee and I couldn't prove they missed it. I understand things can be missed with a distressed animal, but making you pay to have another look is ridiculous as this place is not cheap. I was told no further treatment would be done until I finished paying my bill, I paid half and signed a contract saying I would pay the other half when I got paid this week. Treating vet was nice but the following people i spoke to on the phone later were horrible. Be careful when taking your pet here as they are quick to change their story and say you refused treatment which was deemed unnecessary and will only treat if you can pay up front.
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22 June 2017
Thank you for caring for my cat blue and my nans dog mitsey
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25 May 2017
Staff were friendly and informative. I was lucky the wait was not too long, and we were seen promptly. Would definately reccomend to friends and family in the future as an emergency vet :)
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08 May 2017
The staff were so caring of my dog and were very professional.
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