The Knight

Location :

Level 1/204 Balaclava Rd, Caulfield North VIC 3161
Added by Jopie, at 28 November 2020

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• Renato R. Manias

  29 September 2022

  The Knight has provided us with very poor customer service over the last 5 years we have lived under their management. It is very hard to communicate them - no response to e-mails or phone calls and no accountability regarding the non-responsiveness to our concerns. It has been exhausting.

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• Ellison B

  15 September 2022

  Awful. I will never again buy property in a strata after my experience as an apparent client of The Knight. I'm not sure who it is they actually service because it doesn't appear to be the property owners. Terrible record keeping, terrible communication and eventually just ignored me. The process of trying to get information from them took so long that I sold the apartment in the process and just cut my losses. They're lucky I can't be bothered going through VCAT.

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• A K

  22 July 2022

  I recently wrote a negative review about The Knight, due to lack of communication from our OC Manager at the time (Harleen). Following the negative review, I was contacted by The Knight. They appeared to want to help and take the issue seriously, but in the end, nothing was resolved and Harleen failed to communicate the issue properly to the OC and the Building Manager. I since spoke to our Building Manager and we came up with a plan of attack ourselves.
  
  I stand by my original negative review based on my interactions with our OC Manager and have reinstated my negative review as a result.

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• Michael Ongso

  11 June 2022

  As a property owner, I have never experience worst dealing with a property management company. Trying to reach the property manager by phone, I was placed on hold for 25+ minutes and abruptly cut off. Despite that, there is no courtesy to call me back. I am very disappointed with this arrogance and uncaring manner. Contacting from email, ended up taking 3 weeks to get the query (partially) answered.

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• David Bull

  05 December 2020

  Having experienced combinations in the past of poor, average and good owner’s corporation managers, we have the experience to say The Knight is a cut above the rest.
  
  At The Nicholson we had the pleasure of transitioning to The Knight in April 2018 and we have not looked back. The Knight’s profound expertise in owner’s corporation management has led our property to its best.
  
  Through a unique partnership forged between The Knight and the committee we’ve achieve fundamental restructuring of our finances, implemented maintenance plans and virtually eliminated delinquent levies.
  
  Working in conjunction with our Facilities Management team, practices were promptly established to redefine how our building operated, with careful consideration to how our residents interacted with our building and when cleaning was to be most effective. This collaborative approach has dramatically improved the liveability of our building, creating a clean and welcoming atmosphere which has provided our community a remarkable sense of pride.
  
  The Knight’s offers our members and our committee a single pane of glass management portal which provides us extensive real-time visibility into to operations of our building. Individual members have access to critical documentation, simple lodgement and monitoring of maintenance requests. And the committee receives invaluable detailed views of our financials, critical for efficient decision-making.
  
  Due to our relationship with The Knight, The Nicholson has undergone a transformation. One that could not have achieved without their guidance. We cannot recommend The Knight highly enough.

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