The Bank on Collins

Location :

Ground floor/394 Collins St, Melbourne VIC 3000
Added by Jopie, at 08 May 2023

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• Anynomous

  31 October 2023

  Extremely Appalling Experience at The Bank on Collins.
  
  I visited the venue on Tuesday, October 31, 2023, around 5:55 pm, and unfortunately, my experience was far from satisfactory. While patiently waiting at the bar, I encountered some concerning incidents.
  
  The manager, Iza, displayed a lack of professionalism when she rudely instructed me to move to another location. Despite this, Mia, a staff member, kindly apologized for the wait.
  
  Upon expressing my concerns about the manager's behavior in a non-confrontational manner, I was met with dismissive comments from the red-haired bartender, Alan. He suggested I should go easy on the manager, citing her second language as a reason. I emphasized that English is also my second language, and such an excuse is not acceptable. To my surprise, Alan's response was to direct me towards the exit, stating, "If you're not happy, the door is that way."
  
  I sought confirmation from the manager, who did not deny the bartender's sentiment. This raises serious questions about the establishment's commitment to hospitality.
  
  Adding to the disappointment, the overall atmosphere upon entering the venue was unwelcoming. With the exception of Mia, none of the staff seemed interested in providing a positive experience.
  
  In summary, my visit to The Bank on Collins left me questioning the professionalism and hospitality of the staff. Mia was the sole beacon of warmth and competence in an otherwise disappointing experience.

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• Anynomous

  06 October 2023

  For an up market looking location and fit out, this place flatters to deceive. The food menu is predominantly pub style classics with free surprises. Having said that, what they do is pretty decent and you won't be disappointed with what you ordered. The bar area is probably the highlight as it's quite large and imposing in the room. There are also balcony seats with a second smaller bar area upstairs if you are a fan of watching others eat from on high.

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• Anynomous

  27 September 2023

  Tried the express lunch menu. Good location, with patient staff. Top environment and OK food.

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• Anynomous

  27 June 2023

  We had a team lunch of 18 people. We went for the Express Lunch option, pre-ordered and asked for meals to be delivered by a set time.
  
  Everything was to perfection from service to good quality food and servings. Everyone who came loved their meals and they were generous in size. My medium rare porterhouse was cooked to perfect with chips and salads.
  
  The venue is also very nice and we could talk across the table, an added bonus. I recommend booking prior as even for a Tuesday lunch, the restaurant was pretty full. 10/10 team working there, we will be back and I'll be spreading the word.

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• Anynomous

  15 May 2023

  We went with the kids for happy hour on Friday night, for a drink & some hot chips :)
  Ordered at the bar, brought drinks back straight away & chips came very promptly. Quick & efficient service made our family time out easy, thanks!

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