About
Location :
Added by Jopie, at 27 November 2016
Opening Hours
- Monday 9:00 AM – 5:30 PM
- Tuesday 9:00 AM – 5:30 PM
- Wednesday 9:00 AM – 5:30 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 5:30 PM
- Saturday 9:00 AM – 2:00 PM
- Sunday Closed
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11 Reviews
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28 November 2017
Staff limitations. Wait too long. Information they offet contradicts Telstra online sales..
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26 October 2017
If you can find someone to serve you they can usually help you.
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04 October 2017
I had great service and all my enquiries were answered well and professionally
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21 July 2017
Never spent less than 40 minutes there, even for spending $50 for earphones. Always 3 times more customer than staff and nobody's care
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27 June 2017
Slow service which isnt the staffs fault they are working with some very slow software
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19 June 2017
I received a message to collect my repaired phone from Telstra office. As I work full-time and lunch time is a busy period for Telstra it took me 4 trips to Telstra to collect my phone due to horrendous waiting times.
I ended up going for the 9 am opening, 15 mins waiting and in 3 mins tops cust service is all I required.
I understand that queries are complex and time consuming for your staff, however asking a customer to wait these times for an item/parcel collection is unreasonable. Postage would have been a better option OR have a staff member just on collections at an allocated time/s and if they have further queries in relation to the items collected - they wait for more complex service.
Note - the star rating on your staffs customer service would be much higher. I felt sorry for them as they dare not look around the shop or make eye contact with frustrated waiting clientele whilst they are servicing another customer.response / report this review -
03 May 2017
So the staff here heard about their woeful service on the reviews and got all their friends to put in a good review. Sorry it does not work that way. Everytime I have been there I have had to wait for ever ( and everybody in Mt Gambier knows that) and they do not even answer their phone. Telstra has cost Australia a hundred billion dollars because of this - why do you think everybody moved to Optus a foreign owned company? They did not even advise me the other week that they had connected me to the internet (which I waited a month for). I sat around all day when they had done it by remote but did they let me know? No they did not and when I tell people they just say "That's Telstra.".
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19 March 2017
Netgear 10 for smartphone smart tv laptop computer.
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27 February 2017
For anything Telstra this is the place to go better than being on hold waiting to talk to someone you can barely understand. The staff are always courteous and friendly.
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30 January 2017
I'm reading the other bad reviews, but I just recently upgraded my phone, and honestly, the service was anything BUT rude or slow !! Alex was great, very accomodating and happy to explain things - yes, there were lots of ppl in the shop ( Sat morning ), but I waited my turn and was served in about 10 mins.
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04 December 2016
Just like another Telstra shop! staff friendly and its quicker to go to the shop than trying to phone them
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