mySleep Greenslopes

Location :

496 Logan Rd, Greenslopes QLD 4120
Added by Jopie, at 30 July 2023

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• Anonymous

  25 September 2023

  I can confirm that unfortunately the customer service is far from what I expected it to be.
  My first appointment was good, but unfortunately I got a device that just stopped recording in the middle of the night. Low battery? Not sure - I was never told what the problem was. I asked to get the data that has been recorded. I was promised that they would look into it - still waiting for the data.
  Because of the faulty device, the study had to be conducted again (it is no fun to sleep with all those cables glued to your body). To conduct the study again, I was supposed to quickly pop in to pick the device up before work. Unfortunately, a dog was sick, so someone had to go to the vet and did not have time to prepare my device. I waited until I had to leave for my work appointment - I then later came back and picked up the device.
  
  Today I was supposed to get the CPAP machine fitted, start of the trial. This time - again - nothing was prepared at the time of my appointment. Maybe because of the new employee who got trained. I was asked "do you have your CPAP referral?" This is the first time I heard that I needed a CPAP referral or a chat with my GP regarding the results. Seriously: The report I got sent from the physician was in plain English - easy to understand anyway, this might be a requirement they forgot to tell me about. After waiting for 10 minutes, I got called in. I was told that without me talking to my GP there is nothing they can do for me today.
  
  So I had to go there 4 times, whereas 2 would have been required had they been organised well. I'm just a bit disappointed that they wasted my time and fuel.
  
  BTW: I still don't have a CPAP machine because "if we would go ahead, we would be liable for the costs".

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• Anonymous

  20 September 2023

  I liked being able to trial the machines and different masks, however their service was poor, at least when i went there close to ten years ago and they were under a different name.
  
  I trialled resmed brand cpap masks all of which gave me rashes and were uncomfortable.
  
  After 3 months i had worse sleep than without the mask. Despite paying to see their specialists, they had no solutions.
  
  I did my own research and found my own solution which was a cloth sleepweaver mask. Not their brand, so out of their scope apparently.
  
  I returned for a specialist consult, handed over a fortune, got no advice, and the specialist took notes about the solution i found and was otherwise clueless and unhelpful. Older and wiser, I would tell them to take the duck approach and jam their bill.

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• Anonymous

  01 September 2023

  Such an amazing team of professionals. Amazing deals on CPAP devices and always helpful and supportive. These legends really know the in and outs of cpap therapy

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• Anonymous

  17 August 2023

  My girlfriend had a sleep study done here & we are very pleased with the service provided. Fiona was very helpful & informative. Would recommend to anyone.

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• Anonymous

  06 August 2023

  I had a my sleep appointment exactly a month ago, they kept saying my results would be in on that day, but they'd never call me I had to call them to keep asking, I finally got the results and they said my doctor would have them on that day and I'm still waiting for my results to this day.

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