Terrible service. Rude receptionist.
Chair is at least 25 years old and ready for the tip long ago. Literally held together with duct tape and rusty as well. Chair is so slow it isn’t safe to cross the road in it and the electric-magnetic brakes don’t work; chair keeps creeping forward when you’ve let go of joystick.
When I asked for a different chair I was told I couldn’t change my mind and rude receptionist rang the manager to complain that I wouldn’t take the chair I’d originally requested.
Ended up being shunted out the door with a terrible chair that in no way suits my disability.
These people are seem to have zero training in disability and mobility supports and couldn’t care less.
Go there at your peril
Excellent service and very nice people. I was desperate to get my Heartway S26 Verve from Queensland fixed, but Heartway offer no service in Victoria. This company fixed it for one third the price, and organised a hire scooter for me.
A good experience working with mobility.
I purchased a used scooter from them and a couple of things have gone however they have picked it up, given me a loaner and returned mine back very quickly. They do their best to accommodate me which I really appreciate. Aleesha and all her staff are friendly
Polite and really help in times of need. Thx heaps
Andrew
Very helpful. Provided all information and answered any questions we had. Really easy to deal with, lovely people.
Reasonably priced also.
Top quality scooters excellent customer service and advice
Susan b
Best service and teach us everything we need to know about the product thanks
The whole team are top notch, they go above & beyond to deliver a fantastic level of service.
Most well run businesses can deliver a good customer experience when everything goes as planned.
The real test is how things are handled when the unexpected happens, or difficulties arise.
The team of Ronald, Aleesha, Sandra & Anthony have shown more than once that they can rise to the occasion and still deliver great friendly service, even under the pressure of difficult or unexpected circumstances at short notice.
Having been a customer for several months now, I highly recommend them to anybody needing to hire a mobility aid or other disability aids.
Mark
Doing business with Mobility Scooters For Hire has been such a rewarding experience! Not only are they such genuine and honest people, they have even taught me a couple of things as to how to conduct my own business!
Whether you need a scooter, wheelchair or any other type of product, these are the best people to come to when you are in need of support due to a disability or other impairment!
Absolutely amazing service!!.I hired a scooter for my mom at the Royal Melbourne show. Mum and I were very happy with the service and the staff were absolutely lovely too. Thank you all so much. I highly recommend this business to anyone in need of hiring a mobility scooter.