JB Hi-Fi Australia Fair

Location :

Australia Fair Shopping Centre, G100/42 Marine Parade, Southport QLD 4215

• Anynomous

  03 November 2023

  Another good experience at this store. Hodge, the manager, advised us on ear buds for my wife's Samsung phone. Realizing it would stress me out to set them up he kindly offered to do it for us. Couldn't ask for better service.

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• Anynomous

  20 September 2023

  Hands down to Jordan for the best customer service! I called up to see if I could get a refund on a product even though I'd opened the packaging and she said it would be all good to bring down. I went in and decided I wanted to exchange the product instead for something different which would've costed me an additional few dollars but she made it so it would be the same price for me, absolute legend!! Made my day. Good job Jordan!

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• Anynomous

  21 August 2023

  My only gripe is the lack of service. The staff are very friendly & do a great job, yet. Too many times I've been wandering around trying to find someone to serve me. I know this could come off as I'm impatient & too important to wait my turn but there's nobody around. I usually go to the counter to call for assistance then someone will spontaneously appear. Again, best service when you get it.

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• Anynomous

  03 August 2023

  Me and my friend (both people of colour) were followed around the store by one employee who was consistently giving us dirty looks. We both paid for all of our items and followed us out.
  
  We were then profiled once again at the door by the security guard while the lady that was following us smirked at us from a distance.
  
  Completely inappropriate, racist behaviour from both employees, security guards and even managers for allowing this to happen in the first place. Absolutely disgusting.

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• Anynomous

  19 July 2023

  Male employees are very helpful but not everyone is nice.
  Indian girl (at door security) racially profiled me and literally talked to me like I was 5 years old.
  On my way out of the store multiple WHITE women were allowed to leave and I was the only one who had my shopping pulled out of the bags.
  
  So mad that I’ll be emailing head office to let them know

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