Anonymous review for personal reasons. No communication whatsoever towards myself in vacating. Carol did not speak politely at all to me and so left angry 😡 after speaking with her. Lovely ladys otherwise behind the counter and Jacinta is very understanding. Won't be going through that again anytime soon or until someone else who is more understanding can communicate with me properly.
Helpful. Good honest recommendations.
Easy to deal with.
Could not ask for better service, attention to detail and knowledge of the industry and the area. Better Agents than I ever experienced in other cities I've had properties, including Sydney, Adelaide and Brisbane.
This firm rented my house to a drug dealer after accepting a default payment letter as his proof of address and anconformation of employment from a mobile. Cost me $30,000! Did not undertake required inspections did nothing to resolve the issues took no responsibility
Copy of Email received 29th January 2014 from previous client Kerry G.and published with kind permission-
"Dear Carol , I would like to take this opportunity to commend your excellent service provided to us in early January 2014. In the midst of an extremely chaotic time, you helped provide available rental accomodation to our son, N, in a very short timeframe. Carol, your flexibility and availability to go above and beyond exceeded any of the other rental managers I spoke with in Mackay. It is this level of professionalism that has more than met any expectations I may have had and has ensured my recommending Hugh Reilly and you, to friends and colleagues
Thank you again for taking the time for us and maling it personal. Your prompt service and attention to detail was valued and appreciated All my best Kerry G."
Copy of letter held on file and used with permission.
Worst customer service I have ever experienced. Ignored multiple emails, phone calls and requests for repairs. Very disorganised and sometimes just downright rude.