We joined for a short period and Nick was great to deal with when our circumstances changed and we needed to cancel shortly after joining.
Facilities are really great and it never appears to be too busy, which is great in the area.
The best gym in the eastern suburbs. The space is always super clean, very spacious and has all equipment including attachments for an excellent workout. The recovery studio is fantastic and the reformer machines are a bonus. I happily travel 15 mins to use the gym as it is the best run gym that has the members best interests at heart. Would definitely recommend Gym24/7 to anyone ☺️
Really disappointing experience. Signed up Wednesday morning and went to cancel today in the 3-day cooling off period and they have refused to refund a month of membership and a fob I was never issued with. I had a legitimate reason for cancelling as I cannot get parking close enough to the gym, which is useless in weather like this. If the gym is that desperate for money then you probably need it more than me. This is why there are good gyms and then ones like this.
Been training for years at many different gyms because I like to move around a lot, and this has been the worst in terms of how it’s ran and it’s customer service. Signed up after moving to Richmond but had a sudden change of living plans so had to move to the other side of the city, tried to cancel via email and also by calling multiple times a day without response (I don’t know why they have a phone because they didn’t appear to even use it) eventually gave up and made the journey to the gym to cancel which apparently the only way you are able to cancel which is unheard of for me. Then spoke to an older member of his staff I didn’t get his name, was very rude and patronising about me cancelling almost as if he was mocking me and even said “well you’re officially our shortest term member” felt as though he was suggesting I had given up on going to the gym when In reality I just needed to move to another gym closer to me. Was actually the same member of staff who was rude when I first signed up and didn’t want to give me a free trial even though it was advertised on the website, I should’ve known not to sign up really.
Did a $15 casual session. Such a good gym. So many squat racks you’re never waiting for one.
Gym equipment is spaced out and high quality