Good Sammy Willetton Op Shop & Containers For Change

Location :

4/147 High Rd, Willetton WA 6155
Added by Jopie, at 16 October 2022

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• Anynomous

  03 September 2023

  Good Samy willetton
  Manager Bec.
  I had purchased unknowingly a gold seal item n staff member didn’t remove the seal. He mistakenly put down my item as top instead of dress. I didn’t check my receipt as it was closing time at 5 on 1/9/2x when I got home, I wanted to remove price tag n noticed the seal. I returned to the store the next day on 2/9 Sunday. The cashier recognised me from day before n called the manager to authorise removing the gold seal. Bec the manager did not acknowledge me, and I repeated that I needed seal removed as staff had forgotten to do it day before. She gave me a rude stare n raised her voice that in future she will not remove it as the receipt does not match my item. But she will do it today as she trusts me but not in the future.
  Clearly she was deflecting her staff’s mistake. I truly appreciate that Good Samy employs staff with disabilities including their manager. However, it’s not my fault if the staff mistakes a top from dress; and forgets to take the seal off. I do not appreciate being told off rudely n loudly. We love to support by donating n purchasing from Good Samy. I’m a resident from this area for more than 20 years. Everyone has a bad day now n then but I do not appreciate going into a store to get yelled at.

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• Anynomous

  23 March 2023

  I donated to this Good Sammy’s for the first time.
  Huge place. I was told to deposit the items ‘down the end’ by a young woman who looked very harassed. I only saw 2 people on the floor and front desk appeared unstaffed most of the time.
  ‘Down the end ‘ was quite a long walk so if you are carrying heavy bags don’t bother.
  I finally reached a holding area which was unstaffed at first so I deposited my bags of donations in a couple of plastic containers.
  A young man came in shortly after carrying his mid morning snack and decidedly very unhappy to see me there. He appeared to have a learning disability but didn’t have even basic customer service skills. I asked if it was ok where I had left the donations and got a quite rude and abrupt ‘in the yellow bin’ which turned out to be a recycling bin. I apologised and said It was my first time donating there. He again rudely stated ‘In the bin’ and huffed as if implying I was stupid.
  My overall impression was too big, too much stuff, poorly managed due to lack of staff. No signage as to where to go to deposit or where to deposit once in the right area.
  There were lots of customers and I wouldn’t be surprised if people walk out without paying as there is no one to stop them.
  I deeply regretted having given much loved and cared for clothes to such an organisation.

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• Anynomous

  12 March 2023

  One of the bigger op shops I've been to that is also neat and tidy. Lots of choices for most people and I see myself coming back from time to time to find that hidden gem. Bought some books back and service is awesome!

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• Anynomous

  11 December 2022

  I agree. Very rude male staff (one of the regular) at the counter. There was only 1 sign says children’s book 50 cent each. But I’ve being insisted charged $1 because it’s a relatively bigger book?! I don’t mind paying more as long as it says so, but with the overriding attitude that’s so unbearable for customers to return. I regretted even more when I politely said thank you after a horrible service. Can anyone believe that he just walked with a snort instead.

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• Anynomous

  23 October 2022

  Rude staff. Zero customer service, Turn me off coming back especially now jeans are ten dollars. Overpriced items like kmart jumpers more expensive than when buying from kmart🙄
  
  In response no, there were 2 people at the counter. One a manager and the other a young man. Both were rude and dismissive. No the jeans were not a brand and also had a hole in the stitching. Obviously I am not alone as previous reviews reflect this. Customer service is an important factor when shopping at any store. If you cannot train the staff correctly you will receive negative reviews.

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