Name: Fantastic Furniture - Osborne Park
Address: 5/381 Scarborough Beach Rd, Osborne Park WA 6017, Australia, AU
Telephone: +61 8 9443 8177

Fantastic Furniture - Osborne Park is a furniture store, located at 5/381 Scarborough Beach Rd, Osborne Park WA 6017, Australia. They can be contacted via phone at +61 8 9443 8177, visit their website www.fantasticfurniture.com.au for more detailed information.

Location :

5/381 Scarborough Beach Rd, Osborne Park WA 6017

Contacts :

Added by Jopie, at 08 May 2016

Monday 9:00 AM – 5:30 PM
Tuesday 9:00 AM – 5:30 PM
Wednesday 9:00 AM – 5:30 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 5:30 PM
Saturday 9:00 AM – 5:00 PM
Sunday 11:00 AM – 5:00 PM

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Anonymous

16 December 2017

Bought a trundle today with ease. JULIE was an absolute sweetheart, very helpful and cheerful even at 9 in the morning. The warehouse is a bit of a drive, but once there the guys are efficient at grabbing stock. Will shop there again!
Anonymous

13 September 2017

If I was writing a review yesterday, I would have NOTHING good to say about the service at the Osborne Park store. However today its a different story - thanks to Karen. Thank you Karen for owning my problem and doing everything you said you would to have my delivery executed flawlessly. I bought an entertainment unit, not because it was cheap, but because it was exactly the right size and style and the build compared well to more expensive alternatives. Contacting the right staff member has made all the difference.
Anonymous

11 July 2017

Horrible customer service at this location. They were not willing to work with me at all, didn't advise the procedures for delivery and then tried to cancel my delivery the day before it was due. I tried everything to get them to work with me to deliver when promised as my business couldn't open its doors without furniture. They refused to help in any way. The store manager called me a liar and was incredibly rude to me.

I cancelled my order and called the Myaree Fantastic Furniture who went out of their way to assist me.

I HIGHLY RECOMMEND THAT YOU AVOID GOING TO THE OSBORNE PARK FANTASTIC FURNITURE - THE EXTREMELY POOR CUSTOMER SERVICE IS NOT WORTH ANY CONVENIENCE.
Anonymous

14 June 2017

They could not have screwed up our service more, were it actually their intention.
Buyers beware.
Anonymous

17 March 2017

Horrendous customer service! Ordered a headboard and was told it would take 6 weeks. Emailed regarding the delivery but got no reply. Rang the store to be told it came to the warehouse damaged and would not come for another 6 weeks. No one even bothered to call me to make me aware.
Anonymous

10 March 2017

Pathetic, a 3 month wait for a sofa that we were told would take 4 weeks.
Anonymous

29 October 2016

I went into this store on the 26th and purchased $800 worth of furniture and was told the chairs we're not available for the dinning room table but would be delived on a seperate date to everything else no mention of any seperate delivery fee. I've then called up the following day to confirm my order and delivery. The girl told me she would get The Manager Adam to call me back later that day. he never did. I spoke with another girl the following day she couldnt ortharise a seperate order for the chairs but would organise everything else to be delivered on the Saturday. Today. And would get "Adam" the elusive manager to give me a call who I still haven't received a phone call from thus far. Nothing arrived today so I gave them another call a different girl told me seperate deliveries weren't even possible without another fee and that another two items on my order would not be available for two weeks! By this time I would say "Adam" is at home drinking coronas not calling anyone back. Or taking care of his responsibilitys as a manager. So unless you like being lied to and handballed from person the person like a football around the MCG on grand final night I wouldn't recommend dealing with this place. I would personally go back to the shop and organise a full refund if I thought the staff would actually be capable or if I actually I had any faith left in them.
Anonymous

06 September 2016

I bought a couch and they told me it would take a few months to arrive. When it did arrive it was broken and I couldn't use it. The legs were totally uneven and the spine of the chair was cracked. I called numerous times and was told they ordered a new one. Months later I called to check the progress as I hadn't heard from them and they said they accidentally forgot to order it. Nearly 6 months later I got a replacement. After a couple of months of using the couch is makes a horrible squeaky sound every time you sit on it and the middle leg makes the couch uneven (so I don't use it). They did take $150 off which was nice but I'm pretty much going to throw the sofa out as its faulty again and don't want to go through another 6 months of waiting for a replacement. They are cheaper but it is not worth it. Pay more so you can actually use it :)
Anonymous

15 May 2016

I visited the OP store for convenience but was wary because of the poor reviews. There wasn't much help but I found a Queen bed I liked, selected a mattress and went to the counter. The sales girl was nice and went with me to check the bed and mattress. She came back to the cash register and confirmed they were in the warehouse, processed my payment adding a $90 delivery fee. I checked that they would bring the bed and mattress up 1 flight of stairs. The next day I received a text saying the goods would be delivered between 1-4pm on Saturday. At 4.15 I phoned the store and was told to keep waiting they would definitely be delivered. They were not and no courtesy call was received.
I phoned the store on Sunday and was told they would arrange a different delivery company on the Monday and they would refund the delivery fee because of the inconvenience. Neither of these things happened.
First I got a call saying they didn't have the Queen Bed and would I take a King instead? They would give me a better mattress. I agreed even though I was worried about having to buy King sheets and Doona. Two days later I got a call saying they didn't have the King bed either and offering another bed which supposedly cost $100 more but which is not part of their current catalogue (old stock). This would be delivered with the original mattress. I agreed again but was disappointed that the bed was a lot chunkier than the more stylish one I had paid for.
On the Friday I got a text message saying it would be delivered 8-11am on Saturday. The bed was late and when it was delivered the driver would not bring it up the stairs because he said he would need an extra man. This was the same delivery company that they said they would not use again. I refused to accept delivery and eventually another man came to help the first one bring the bed up the stairs into my house.
Total Saturday wait time: over 8 hours
Goods received: Not the ones purchased
Delivery fee has not been refunded.